Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in Sochi for a week, the box is slightly crumpled, the product is intact, in work it is not yet tested, I recommend the store)
Everything is fine! Delivery fast! The firm is good!
More top
Looks very worthy, the delivery is strange in the app wrote that delivered, In the application there was no mail, and then called that you have a refund parcel, pick up or return, took. I did not check the work.
Si accurate and really fast delivery. It took just a week.
All is well. Same for 1 TB about a year pashet.
Arrived in 31 days the item is in accordance with the description. Not tested yet
The order arrived very fast and everything ok. thx.
The drives arrived in less than 3 weeks to Ontario, Canada! The cardboard packaging on 1 was lightly dented, but drive was not visibly damaged. I have not had time to try them out yet, but the last one I purchased is working great so I expect these to do the same. Will update.
Arrived in Brazil very fast, DeLay was the Mail
Super store! Fast delivery to Krasnodar, so still foeshka on 32 GB gave!
Good
top nota 10
Track tracked. The package is a package and a thin layer of navel, but the case is intact. The case of the drive is plastic.
Hi, I got the hard drive quickly. No physical damage. I haven't installed it yet to check its operation. I hope I have no problems.
Bought 12/11 and 30/11 day arrived. Well packed and fast shipment! Still not tested but when testing leave other feedback here.
Excellent!
Hello good afternoon received the product in great condition, performed the test being positive The product arrived within agreed time
I am happy with the purchase, communication with the store is not very, I asked to send black, the seller replied they are all the same))), this is and so clear, although I needed to design it black (((came Orange, tests and work (synthetics) satisfied, took on sale 11.11 for 256 gigs. I advise everyone to upgrade, the computer flies now))) later I will add a review from the photo