Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all three color lines glow.
All as expected. Quick and super.
It came quickly, two weeks. Came the wrong tapes that expected, with one resistor in the cell and not with three, and narrow 8mm instead of 10mm. But it worked for me. The parameters are: supplied power 12.22 V to the end of the tape reached 9.44 V at a distance of 50 cm from the power supply 11.57 V, the diodes fall 2,96 I made a lamp in the garage, it consists of 8 sections of 50 cm of the cut-off Fed + on one side-on the other, minimized the fall that is, four meters of tape correctly powered light at 38 W, 9,5 W per 1 m. The tapes are glued to a frame from a metal profile for drywall, after an hour of heating approximately 40-55 degrees the hand holds.
The goods received, thank you, the parcel went Long, two months, packed well, in work did not check, need power supply
Norms, I take not the first time
Good quality LED strip lights. I order them once the tenth probably, different colors. Recommend to all
Fast delivery, quality norms.
Hey the only place I buy these bulbs and unglue clearly all and come quickly Yes and work in principle clearly
Width 8mm. Quite thick, not foil. The length in the order is exactly 5 m. 100 segments of 5 cm each. Short wires are soldered from both sides. If you write on both sides, then the consumption of the whole motor 12 V * ~ 3A = 36 W. ~ 7 W/m. If from one end the consumption will be about 2a. Each strip segment is three 4040 LEDs and a 68 ohm resistor in series. Consumption ~ 37,5 Ma. Drop on 3.15 V diodes. 0,12 W per diode. Light neutral white. Changed the desk lamp. It was 1,2 m in total in 6 strips. ~ 10,5 Watt. When working, everything heats up to 45-50 C. Let's see how many diodes work and this mode.
Great tape. All diodes are fixed, from above everything is filled with a compound. All tape at 12 v consumes about 1.5a current. It was long, but it was tracked.
Good quality tape. I order often from this store-I recommend
As always, quickly and qualitatively. Excellent store, I order here the 3rd time. I took a normal and moisture-proof, everything is OK. He put moisture-proof around the mirror.
Daughter, happy! Let's see how long it will last.
Good quality LED strip lights. Now they have become already, and are placed in a narrow profile without problems
I order not the first time, everything is as always fast and good. Seller recommend.
Delivered in 10 days to Moscow. Corresponds to the description. Recommend.
Chic) bought Bluetooth controller, control via phone
It came in 39 days, everything works, took a warm (yellow) color in silicone, the light was not as yellow as in the photo, but for me it's good. Silicone covers the entire front part of the tape, and if you try, you can remove it, which will help, if necessary, solder the wires to the cut part, the adhesive tape on on I do not know about other surfaces.
It came quickly. The tape works. On the account of brightness not sure 4040 is better than 5050
The goods are sewn for two types. Yak, take care of the arc of the visok. Hang up a little yaskravo.