We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed perfectly, delivery month, to the store Thank you! I will look in the case
BL03 very rich red color, as desired, thank you to the store. Opal is also good, you need to try in the case and matte top on the appearance is good. Later I'll add a photo of the varnishes in the case. All in a separate bag and under a protective film each varnish.
Gel is not bad, more white than translucent. I did not communicate with the store.
Here such a varnish came, well lies down. Thank you, salesman.
Haven’t used it yet, but excited! This is super cute.
perfect pink color.. ty very much
The varnish is beautiful and good. Lies down well, does not spread. Came in three weeks
The order from 11.11 was delivered to the Novosibirsk Post Office by the United Parcel 21.12. The product, although different from the description (a more saturated color, seemed stained-glass overcast raspberry, turned out to be a warmer and more saturated shade), is still very good in in Well packed in an individual closing bag + foam block for the bottle. There was no need to contact the store. Product and seller recommend. All Thank you and delivery.
I loved consistency, it looks like rubber base
Excellent came quickly what is very happy. Consistency thick is excellent.
I get there fast, it's just like the description
Very beautiful. I lay in two layers well.
This color is amazing. Perfect consistency.
The product corresponds to the description. I went to Belarus for a month. I did not communicate with the store. I have not tried the work yet.
Thank you all at the top well packaged, thank you for the gift
Loved, and took time. Same beautiful color.
16.09 is framed purchase. On the way two weeks. Packed reliably. The bottle is plastic. The gel is not liquid. The volume of content is about two thirds. Sent, like, in color. Let's try it soon. I did not have to communicate with the store. Thank you seller. All health.
Very nice color
I was wrong with the color. never white, rather light gray. it's a pity that there is no description of the color, the store's photo does not pass.