Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied! Good quality product, thank you!
Cost are OK. Our home sofa handle part Wood Pig got calligraphy please passivated earthquake does but was turned into the atmosphere. Working day down tying straps tied to try pulling you hang off in one pp nail tied. Glazing sponge more coarse, wish. So the lined girls romper sticking out. Handle part is in the house kitchen tissue with middle seam loaded.
Covers are simply excellent, old furniture will last a long time) delivery Fast 3 weeks from the moment of payment.
The fabric is thin, stretches, had to be evenly stretched. In general, it looks beautiful, my mother liked it! With coupon for 15.48 $ to the store success and prosperity! At home, the cover costs a lot more!
Great product. Well made and easy to install. Many thanks.
It came very fast, it's thin fabric ye was small to our 3-seater sofa maybe the extra large had gone better. I also thought I was wearing the cushion covers.
The cover is a little small, but pulled) for such money will go! I advise the store, everything came quickly!
The store wrote that they have holidays up to 06.02, promise to send 6.02. Today 14.04 and the parcel is already at me, very quickly. The material is dense, stretches, ordered the largest size, but something I can not pull normally. Let's just sit here and learn about May and unsubscribe. In general, I'm happy with the purchase, I'll order this on the chair
Super fast delivery, I love the fabric is very soft and then I ordered the cushion covers. When you have it placed I upload pictures. Thank you
At the moment very well, the color I love and that I had doubts because I didn't see any pictures but great. You have to buy one more size, I bought one another color of the size of 3 seats and it was very tight. With this one buy one size more and perfect. It'll be from the couch ears. Nice touch, I hope no balls come out and it's easy to wash. In the pictures I don't have churritos or strings tied.
Great product! It comes fast and fits perfectly to the sofa because it is very elastic! I bought two cases and I'm delighted.
Very happy with my purchase I received it in 3 days only I would probably recommend as in the photo no communication with the store
Product corresponding to the description, it is the second products that I buy at home, it is good
Chic cover, I'm delighted!! The material is very pleasant, soft, smooth. The picture is bright. Good quality knitwear. Perhaps quickly wipe, but it's worth it!
store is so nice she choose the size for me it's fit well thanks seller am so happy about ma other
The cover was ordered on February 20, the goods came on March 7: The quality is good, then what they expected. The size of 235-300 cm is fully covered with a padded sofa. Color saturated, bright; matter stretches. The only thing, a little smell of Chinese synthetics. The laces are strong. But the fixing rollers are not as in the picture: rectangular shapes,-not round sections. Purchase satisfied. The couch became new.
Really Too Beautiful fabrics of good quality to see in time but for us it's perfect thank you super fast delivery from Spain to France (Ardèche)
Great cover, hid old sofa in the country. Took the size more, get the then! Fabric elastic, but not very thick.
The armchairs were like new
The fabric is really nice and strechy (though slippery). my couch is prettt small but as you can see the little rolls made it work, used all 6 of them.