Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, arrive everything Ok and super fast shipping.
Pack came quickly! Thank you! Goods consistent with the description, hopefully that will be so on. Good quality Recommend store good touch and nice service.
Excellent product quality, already bought another.
The product is fully in line with the description
The camera was well packaged. Delivery was fast . I tried it and it was easy to install. The app is good and the picture quality too. I recommend it.
Constantly order in this store, and so far very very satisfied, except for the long delivery!
The boxes are broken, but the cameras are intact.
Accordingly description!
Arrived quickly
Very good way that appears in ad very good
How I will try to complement the review.
Пришла быстро т.к. из России, всё целое, камера работает. Включил в состав действующей системы видеонаблюдения, работает. С функцией PTZ и слежения в составе системы пока не работает, буду разбираться.
Quality ok. I confirm the already reviewed by other users-fast dispatch
It looks great not yet installed, but it looks of quality
All perfect as always
Honest store parabéns.
Arrived and very excellent and the same request
I thought to put 4 stars only for the fact that there is no power cable extension cable included, it is very uncomfortable. In the rest, the camera, like, not bad, yesterday put, testing. The quality of the shooting suits, the main thing is that the build quality does not fail :) The only thing I can not understand is why I transfer the camera to UHD, and after closing the app and opening again, it returns to SD.
Really good camera, auditioned, hope they last quite
The flash drive did not order, and the store put as a gift for 32 GB. The apartment is good in light, the night is also like not bad. A couple of photos attached a good review from the 5th floor. Covers well, rotates from the phone is not bad. In general, while satisfied in the process of operation, if something goes wrong, I will add a review. And by the way, a short wire power supply on the camera attached a photo of it too