Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is normal, all whole, packing is not crumpled. The Russian instruction is not very clear. I did not quite understand how to handle it. Whether you need to make one flash on the selected section of the skin or several (as in the instructions "3-4" times, did not understand what it is)
The device came in integrity, working condition, complete set, instruction for Russian, adapters for sockets several. Delivery 2 weeks. Thank you!
The order came quickly, there is an instruction in Russian language, especially liked 3 adapters for sockets. Everything works, but the box is crumpled, for the gift is no longer suitable. And so I recommend the store
All right, well packed and no damage in box or device. Not used but seems to be working. The manual has in Portuguese also what is great.
I come, see, it seems at first glance, that everything works. We'll start using it today, I'll leave comments later and put in if the hair removal worked for us.
All as in the description. Arrived in a Week 3. flashes 999 999 as stated. Thank you
I ordered it on January 9th. 24 took at the Post Office, fast delivery to Omsk
Delivered to the Tech 5 days, to the crossbars. Looks decent
The order arrived early, well protected and complete. The machine looks better quality than I thought. It arrived recently so I can't comment too much on the results but I notice when using heat and today I have softer skin.
So far it seems all good and got here super fast now it is just start to use and I will send a new Feedback later on about results.
Came very quickly in the delivery Pune. everything works. Everything is intact. Recommend store
Photoepilator came quickly. Works. Corresponds to the description. Thank you store.
Thank you very much, very fast delivery in 4-days, the product quality fully corresponds to the description, the instruction in Russian language, it remains to check the action-result))))
Flashes work from the sensor. 999999 flashes available, there will be a countdown. Extras. the review will be after use!
The product arrived very quickly with delivery to the house. Everything fits the description. It works. I will leave additional feedback after a few weeks for the results. Attnāca ļoti ātri ar piegādi uz mājām. Viss atbilst aprakstam un ir gan brilles, gan skuveklis. Viss strādā, pēc pāris nedēļām varēšu dalīties ar rezultātiem.
It came quickly, there is an instruction for Russian, three removable connectors for the outlet, after use I will complement the review
The product arrived fast, specifications. Not tested.
Came intact, there is an adapter to the outlet. Seems to be working, in fact, I still have not checked. Later I will add a review
Delivery in 3 days in France! The package arrived intact it was well packaged: bubble paper and storage box. The product is the same as in the photo and comes with a leaflet. As a gift of protective glasses and 3 sockets. I will come back with another opinion when I have tried it.
It came 12 days before Dagestan. The box was whole, no dents either. Like everything in the description. But she was less than I expected. Glasses (a little jammed, but it's not scary), a razor, a manual for use (in Russian language including), and three nozzles for the power supply. If I do not forget, I will additionally reject whether it is effective or not.