Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
While everything is fine! Then I will check and complement the review!
The box is a little crumpled, but the lamps like whole
Exelent faster than I expected a little poorly packed but in good condition.
The goods came to Omsk very quickly! But I have not checked yet, I will hope that everything is fine! The store well done very well packed the goods for this to him thank you very much!
Excellent lamps take 3 times, bought them to the whole family, I personally have them for almost a year stand, shine perfectly, came quickly all times in 12 days, the light is pleasant is pleasant
Honest store. Fast. Product as described. Everything is OK. Quality product.
Delivery fast, sent quickly, but one lamp dim burned, wrote for a refund, the administration intervened and returned half. On this, first check then confirm receipt.
While working, cooling fan
Delivery to Odessa 15 days, delivered by new mail. Packing is pretty, a thin layer of pupyrka and a jug, the box is crumpled, but all the whole (lucky) I take them a second time, the first I
Packing whole, on one lamp, the matrix is installed uneven
Wrinkled. Regret bubbles. Set ring sikos-Nakos. Let's see where the light will be.
On Skoda Octavia A5 did not work. The problem is not in the lamp, but too narrow hole for installation. Connected to check-shines brightly. It is a pity that it did not fit.
Record fast delivery to Vitebsk in 15 days) came whole, the packing is a little crumpled. Shine like good, I still do not understand, I need to adjust the headlights!
I ordered bulbs in two different stores, the parcel was combined into one, so the delivery was fast (22.01-5.02-took already in the mail). Both boxes, of course, in a bad condition, pumped well, but the bulbs like intact, as in fact I have not tried, I will not forget to add a review.
Very fast though I ordered it in December in 18 days it arrived in Cd Juarez
Fast delivery, packing is very, track, taking over 412р for money just flame light bulbs, quality is good, light bright, the only negative is the fact that a little light bulb hanging out in the seats protivotumanok, solved all installation between the light bulb and противотуманкой sealing rubber bands. Light bulb took HB4 for Mazda Demio dy3w
It came quickly, packed so-so box crumpled, I will install a review!
Came in wildly mated boxes. I ordered from the store two items of the goods, came for 17 days in Rostov on Don by mail of Russia. Condition in the photo. On working capacity will not write.