Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend store and product quality very good COLOR and model photo⭐⭐⭐⭐⭐
Works OK In the package put stickers :)
A good, inexpensive USB cable for a smartphone. Delivery to Kiev ukrpochtoyu for 28 days. The goods are sold out all the time. The goods are good packing in the original packaging and transport package. Cable of kind zirania, with a view of the matter and the Internet. By the yakoti robots, with a charged smartphone, the Wien is not inferior to the original Xiaomi 8 pro cable. I'll take the goods back. I recommend selling and Yogo goods.
nice & good quality product as described with fast delivery. thnx ugreen.
really awesome.. this is my 3rd time of purchase in this store. product is as per description.
OK Delivery about 3 months укрпочтой. At the moment with Alika not possible order Ukrainu. Pechalka…
Constantly I order cables from ugreen, high quality and reliability, came in a branded package, put a bonus Funny stickers. The cable is long, pleasant to the touch, the plug holds firmly in the socket. I'm happy, thank you very much.
Works great. Tested with Amperage app and it charges (barely) faster than my original redmi note 7 cable (2A charger).
Cable as usual is perfect! In a gift nakleechki) thank you
I am a regular buyer. Quality satisfied. Thank you
As always all is well
The product is described as such, arrived within the estimated time, works nicely, quality nice, recommend product and the tent
Already more than 100 purchases from ugreen. all super, quality at altitude...
As insulation wire is fiber material. Charging fast. Thank you!
Excellent small cable length 20 cm, good suitable for use to charge your smartphone from portable battery (pauerbanka)! The only thing that upset rogues of "mail Russia", вскрывшие envelope and who have left the corresponding post, that "parcel arrived in damaged condition"… The parcel was exactly one month in view of "денацификационной" operation, running in Canada.
Got everything right within the specified period, is a well built and good finish, seems a durable product, thank you!
For a long time was to have ugreen was such a delay… something can not remember. Waiting for the 30.03, two months-it in mind! And the other complaints, high-quality goods, not for the first time order, thank you!
As always excellent quality. I take not for the first time, not one more cable did not break and works until now. We came twice as fast as the promise. Both cables came in factory packages.
Excellent product, arrived quick in sealed retail package. Decent build quality and works as intended. Both quick charging and data transfer works perfectly
Excellent cable, I'm happy. Delivery to Tula region from China just over 2 weeks