We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft! I am very happy with this purchase! The quality is excellent! All seams are sewn, the color is cool! Came quite quickly 3 weeks before Novosibirsk. The courier brought it home! For my height and long waist, the village is in the butt, an excellent basic thing! I want to order from this store!
Came very quickly, soft pleasant to the body, good quality I will order more
my favourite colour? yes is blue and this t shirt it s beautiful. soft and comfort at the same time. beautifulllllll. really buy this and you will not regret.
Blouse of good quality, pleasant to the body, soft, color as in the photo
Great blouse. Ordered a second time. First black. Delivery less than a month. The color is slightly darker than in the photo. Quality pleased. The size 44 is perfect.
Pleasant to the body basic sweaters. It's like the description. I came to Khabarovsk a little less than a month. I will order more
I do not know what's in the composition! But it was pleasantly surprised! Very soft to the touch, like cashmere! Recommend!
Beautiful color. I’m going to match with bean green wide summer pants. Color matches real good. I love orange and this turquoise color.
At 46 (92/72) tight. The color is rather "sea wave", warmer. The fabric is very pleasant, gentle. After the first hand washing at 30 degrees, the spools are collected (usually I turn out the products inside out when washing, this time I did not turn out the wine, perhaps. For the house is suitable.
Totally worth the price!
Everything is fine and wonderful! I order the jacket for the second time, but in a different color. It is felt that this jacket is as if it is larger in size, although a single size is indicated. Strange...
Delivery to Kiev 26 days. The blouse corresponds to the description. On my parameters og-92, ot-80 came up. I recommend to buy.
Thin pleasant to the body. Exactly what I wanted. The color of coffee is not the same as in the picture and not at all coffee, but red. Photo color does not transmit. Sleeve on height 156 long.
I denied the goods for 12 days. I recommend it. I used to lock up the Buli reception of the Bula 130 GRN, behind the colors just the neummovirna rich, I will be lock the
The blouse is neat, pleasant to the body. The size of 44-46 villages is ideal. White shines a little.
All as in the description, in the Russian 44-46 the village is good, not very tight
The blouse is very pleasant to the body. Made qualitatively, color-rich-mustard. The only nuance is she from thin jersey. It suits me. Suitable for size m.
Absolutely gorgeous. Here is the one purchased several weeks ago (on the hanger). It has been washed several times and looks as new. Highly recommended.
A good thin sweater, everything corresponds to the description
The salesman! Having a good day. For 14 dnev Bulo delivered to Ukraine a new poshtoyu. All the hats came out. I'll lock it up in my friend's name, Rizki colory. Well, that's good. It's nice to see you. Nonoverseas. The sleeves on the viewer 175 yakraz to go. Uncle! I recommend it!