We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in 25 days
Caustic non Okey
The product looks like in the photography. Soon came to Mexican, But finally did. Falta test operation; Since then will comment.
Thank you store More not tried so don't know if it's worth
The product gives a satisfactory result on minor scratches but do not expect much
It's just like the picture, so I'm very much with my purchase, I thank the store for extending the arrival time, because if the product arrives!
I spent a very long time, but this is Russian Post. The store sent quickly, and from China to Russia arrived the same quickly, and then 2 months in Russia (not yet used. Includes a sponge for use in work.
It went long, but it came) in the case until I tried, changed the car, while there are no scratches, there is nothing to try)
Tube is very small
Everything corresponds to the description, tried small scratches on the varnish-removed .. deep no longer .. how long will this toy last.. Will see after good rains or washing
All as in the description, to check there is no possibility on ulite-20
Delivery to Penza 2 months. I haven't tried it yet. We're waiting for the Heat. Thank you store!
Fine scratches removes
All as in the description.
Let's see it work
Long in coming, But as is for the local Courier, the rest foremost well, haven't tried it yet
Thank you store I do not try it I believe it working good
Well removes small scratches.
It came to Belarus in 3 weeks. Well packed. I haven't tried it yet.
In the Parcel 2 PCs, and 2 sponges are small. Let's see in Action later