Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Items perfect sends fast.
First of all, quick delivery, great clothes, good quility tisue, my daughter was so happy :)
It came in the national package, pleases the granddaughter on his birthday
Well received thank you to the store meets my expectations
Order the 21 04 2022 received the 03 05 2022, top
01.07.2022 ordered, received in Perm at the Mail 27.07.2022 along with another order in one parcel. The set is excellent, the dress is one style, the fabric is different. Necklace, glasses, Crown all for 2 pcs. Bags 2 different. Suitable for Russian dolls, which have been for 27 years, I also played them. Everything corresponds to the description and photo. The store did not communicate with this and was not required. My daughter played for 3 hours. I'll order more. Thank you to the entire team of this store!
Ok!!!!!!!!!!!!!!
Nicely Quality price
Many clothes, shoes and accessories. All as in the description to the goods. Thanks store
Great set! I like it very much. Lamochki at dresses slightly melt a lighter, so as not to fall apart and all! Shoes sat perfectly, everything is very like! Thank you!
Super Puper store! Everything is neatly sewn, everything is very beautiful. As stated, 32 items, 10 platos, 10 pairs of shoes, two handbags and 10 crowns with glasses. To Belarus up to 1 month. Very satisfied!
Good quality. Well packaged. I recommend the store!
Excellent value for money. Perfect for barbies
10 sarafans, 3 pairs of glasses, 2 bags, sandals, slaps, ballet shoes, boots, shoes, like everything, in good condition, without sharp smells. It came in less than 3 weeks to Belarus, which is rare. Thank you!
perfetto
The set is excellent. Dresses, of course, funny colors, flimsy and almost all curves, but norms, the child is delighted.
Delivery: 29.06. -16.07. The product corresponds to the description and photo. No foreign odors and visible defects. Complete set. Price of goods at the time of purchase: 127,90 rub. The child is delighted, the wardrobe approached the dolls. Purchase is happy! I recommend it! Seller Thank you!
The set is beautiful! All as in the description, the dresses are the most simple, but quite worthy. Shoes all different came, the same only necklace and crown. 10 shoes, 8 dresses, 2 bags, 4 PCs Glasses, 2 rims 2 Crown 2 pairs of earrings, 4 bracelets 9 necklace 2 hangers
Everything is perfect. The store sent the order the next day and it took less than two weeks to arrive in Spain. The dresses are very beautiful, colorful and varied and the complements more than enough to have a great variety. I am very happy with the order, for the price is worth it
Very pretty, I am delighted and my daughter too, I recommend. I just have a shoe alone and an earring too, but given the number of accessories it is not very serious