Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality matches. Delivery 1,5 month to Moscow
Beautiful glasses! Really protect the phone from damage. Delivered absolutely whole. I order not for the first time, absolutely satisfied.
The product has arrived. The product is perfect. I recommend the store to everyone. Thank you very much.
I order not for the first time. Great glasses! Packed very well. Fast delivery, to Moscow in a couple of weeks. Track tracked. I recommend the goods and the store.
It came perfectly, fast delivery! Can order!
The second time, are satisfied.
Delivered the goods quickly to MOS OBL in 15 days. Glass is good. The size is like 7 iPhone like a glove. I order from this store this glass once the fifth probably. The phone fell down on the asphalt, on the ceramic tile-the phone is in perfect order. I recommend glass and a seller for all 100%!
The parcel received quickly delivery glass all fine!
Seller recommend. Quality is good.
Good quality goods, came very fast
Mixed feelings about this glass. Of course, it is immediately visible that not a Chinese basement. Accessories in a separate bag, everything is solid. A little puzzled by the fact that instead of a dry napkin lay a cloth, but with the function of her managed. I ordered 2 pieces and with both had to hang out a little while installing. Such a feeling that on the glass itself, from the glued side, there were dust, shot from the glass, not from the screen. Fig knows what is connected to, Toli when removing a protective film (although its film is difficult to call, hard base), the surface and dust stick are electrified. And so 5 points, delivery is fast.
Quality is good, however, as always
There was a lot of wine, not just a box of wine, but a lot more than a box of wine. So yak Che Yogo is not glued to the phone, I will not say si yakisna Chi are) and so, all the same!
Great glasses! Fast shipping! Seller Super!
The goods came whole, I'm happy! The goods went, without five days three months, to Moscow! I advise everyone!
I order not the first time everything is fine. Delivery is fast, to the store as always thank you very much.
The goods came in integrity and safety! Thank you!
Best store, orders for the third time, send fast, packed perfectly. Only recommend it!
Something Fine but fits perfectly
Fast shipping, excellent glass, whole