Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, thick and durable cable. The transmission rate is high, start where necessary. HDD, SSD, Flash, etc, works no problem. Ugreen is one of the few Chinese factory firms, with high quality products. I definitely advise you to take it, in any case with the Type-C Swim This adapter is useful, especially it's worth all the penny)
The order was issued on 27.06.2022. Got 23.07.2022. The product corresponds to the description. I order the second adapter. Works well and quickly. Very comfortable. Product and shop recommend.
thank you green you have always the best solution thank you for the gift
The goods came on time. Packed in a branded bag wrapped in a shipping bag. As for the adapter, everything is fine. The USB A port is executed qualitatively and neatly, but very firmly holds the flash drives, here to whom, personally for me it is more plus than minus. The USB-C plug is executed qualitatively, and does not clip the port in the smartphone, which is very good. The same wire in the fabric braid. But these are pluses. And now about the minuses: on Poco X3 Pro, the speed is not very high, which is very strange for USB 3.0. And then I do not know what to sin on a smartphone or on an adapter. But just in case he said nothing. P.S thanks to the store for the stickers, the trivia is nice. (^ w ^)
Cable them good kvalitete, još Nisam isprobao, Ali Nadam se da Radi Kako treba
Delivery to Kiev for about a month. Like a normal thing. Through it, the flash drive was recognized by the phone.
Nice otg adapter, fast shipping, recommend this store. Thank you!
The cable quality is excellent. Connectors made of metal, the cable itself is in a fabric braid. The usual flash drive and CF card, through the card reader are read and recorded without problems. Checked connecting to Samsung A71. In the fall there was a small bonus in the form of a set of stickers.
In abdulino came weeks for 2. works well, flash drives reads. The store put as a gift stickers.
Excellent store, very reliable, excellent product and very fast shipping!!
Shipping fast. The cable itself is super, the quality is excellent.
Thank you to the store, the goods are excellent everything works, 16 days to Rostov-on-Don. The seller put the stickers. Thank you
The adapter itself is of excellent quality, but it has been struck by the transfer. The store did not argue and immediately decided to return money.
Everything is as always cool with this store!!!!!!! Recommend!!!!
I did not receive this goods. Please send it again.
As always, all on top. Cable is flexible in contrast to the same but юсб3.0. All works. Thank you. Keep in mind that charging smartphone via OTG does not work.
Work lead. A quality product. Югрин as always on top
Perfect regarding the description and packaging on the other hand side delivery within 10 days is catastrophic and ditto for delivery because be saying the deliverer showed up the first time. This is the 1ere time I have this kind of incident. Next time I will pay more for small accessories to be delivered quickly
Chic cable! Very high quality assembly. Soft braid. Everything works fine. Tested with OTG for tablet Lenovo Tab p11 plus. Wireless Mouse with USB-receiver instantly, works great. Ugreen as always on top. Included: cable, instruction in English. Gift from store-stickers seals. Strongly recommend to buy! A ++++
I will buy ugreen products. I'm not overdone. Super everything. Locking up the dodatkovi cable and cable. Ugreen CCE Super yackiness at all. Recommend. Super!!!!