Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is recommended to buy, there was a problem with the sent attachment, but the store solved everything promptly (in just 10 days)
It works fine... But a little hot .. Decided to open-and there the rubber band forgot to put on the percent .. But it works without complaints...
Delivery took record 4 days in Chelyabinsk. Delivery is very fast. The package is whole, not crumpled, everything is folded neatly, charging, HDMI cable, remote control, the player itself. In appearance, a small good, plastic is strong enough, there are holes from below. Works well, sometimes it depends. WiFi works, USB outputs work, installed the right application all works. The store is sociable, immediately answers, helps with some difficulties I recommend both the seller and the goods.
Shipping fast. The prefix works fine.
Delivery fast, Courier Mail Russia to the door. Urypacking in original box and postal package. Included remote (without AAA batteries, need 2 pcs), HDMI wire 1 meter and the device itself. After connecting everything has earned, no problems detected
The prefix corresponds to the description. I set everything up and put the right applications. Works fine.
The box is super, came for a week, the track was tracked, everything works, I recommend
All perfect, shipped by ctt company, recommended.
Everything works. I did not really understand the pluses of remote control with voice control. I counted on the voice input of the text. And in general, everything is fine.
Normal box. Only immediately finalize the cooling is necessary. There's a lot of video on this topic in YouTube. I also asked, but it's a matter of taste.
The parcel came without damage. In the kit exactly what I ordered. Seller respect for fast shipment. Already connected, works. Firmware plus2 _ T
Came in a week
Android TV box well is four. Very favorite.
The prefix is super! Two consoles, one of which with a mouse and voice respect. Everything works quickly and clearly!
The product fully corresponds to the description. The resulting product in appearance, quantity, marking and configuration is the same as the description and order. Factory packing. The goods have no mechanical damage. The quality of the product is excellent. Checked for performance. The quality of the picture is excellent, does not slow down, does not hang (yet). Shell Android 9.0, BT, WiFi, remote control work very well and steady. The sound of BT is excellent. Installation of additional applications did not cause problems. Jambs on such devices have always been, are and will be. It is necessary to learn them around using settings (a bunch) and do not worry much. Total: an excellent device for not much money. Shipping packing is good. Delivery-8 days to Moscow. Thanks to the manufacturer and store!!!
Очень быстрая доставка ! Все работает , приставка отличная ! Спасибо
Дорогой друг.Товар получил большое тебе спасибо,но у меня есть просьба.Вышли пожалуйста прошивку на этот тв бокс.Заранее благодарен за понимание и отзывчивость.Успехов тебе .
Great TV box. I do not buy it for the first time. I advise you to immediately sew with the slimbox firmware and will be happy for you. Recommend.
Fast delivery-3 th order-serious store-neat packaging I recommend this seller-I ordered 2 boxes
The goods came before the deadline. Everything is intact. Connected everything works. I hope it will last a long time. Recommend.