Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came much earlier than the expected time. the box is a little crumpled (took for a gift), but inside everything is whole and of proper quality. I recommend the store the seller
Quality roller. Took as a gift, the parcel came quickly, the box on the magnetic latch. Nice to hold in your hands. Thank you for the goods!
The goods were packed chic! I was very worried that it would break, but during transportation nothing was damaged) the roller and gouache are ideal! The quality of rose quartz is felt. Belarus was just over a month away. The store and I recommend it. Everything is super :)
Everything came whole and beautiful. The stone is always cool, which is very good), the packing came not Mint, the box on the magnet.
Delivery is very fast, the quality is excellent, no chips and scratches. The stone is heavy and cold, 100% natural. Thank you to the store for the quality and fast delivery)) I'm very happy with the goods
Everything came in a box and wrapped in a navel tape. The whole thing. Corresponds to the description. The scraper is heavy, looks like a stone. Quality is worth its money
Everything came in a month. The goods are good. Natural stone. Cold to the touch. The quality is old and everything works. No defects. Packed as seen was excellent
I really liked the massager. Neat and beautiful. There are silicone inserts, does not creak. There are no chips, the rollers are smooth. A little unevenly rolls the roller, as if the center of the axis is offset, but this does not interfere. The scraper is pleasant in the hands, smooth and thick. Packing is good, everything is intact and beautiful, even for a gift can be ordered. It has come weeks for 3 to the Department of mist Express.
Shipping is relatively fast. The product itself was well sealed, no damage. Excellent material quality. Advise
All as in the description. I'm delighted!!! The only negative, sanded the stone is not exactly (can be seen in the last photo.). I took for myself, not for a gift, the poet suits everything!
The order came in 23 days. I ordered two pieces-for myself and for a gift to my sister. At a discount, one set for 510 rubles turned out. The corner of one box is slightly attached, the second whole. Therefore, without dents to the sister. The quality is a good set, it will be convenient to store in a box.
Came quickly order, packed well, but it seems to me how the stone heats up still at the massage, or a little it should heat up?
Excellent purchase, I'm happy. It looks like a natural stone, it's very cold to the touch.
Thank you very much. It's all here. Recommend store
It came in excellent condition, the parcel was carefully packed, the box is whole. The quality of the goods is excellent, I liked it, I will try a massage. I did not communicate with the store.
Everything came quickly intact in Ukraine, as in the photo. Served! Everything is fine! Thank you store! Always order from you
It's whole. I took it for a gift. He came faster than he said.
The goods came quickly, the packing is excellent. Be a nuance with a scraper (scratch), but the store returned a part of the money.
The goods ordered 12.11. from China to Tyumen arrived very quickly: already 19.11 (8 days on the way) passed the order to the Courier IML. Courier on the same day contacted and free brought an order for the house. The box was packed in a courier bag and a cellophane with pupyshkami, and therefore was intact and unharmed. The product corresponds to the description. The only thing that confused, is that the pictures on both rollers depict metal limiters and silicone inserts, and on my copy only the inserts (but they are not). At the same time, the rollers from side to side do not hang out, which pleases. The quality is good, the stone seems to be real, there are no chips and scratches. It cools perfectly. using items from the set is simple and convenient. The roller does not creak; there are traces of glue that are glued to silicone plugs, but the functionality does not affect. Gouache in the hand is comfortable, the edges do not cut. Its money (676₽) the set is definitely worth it. I did not communicate with the store, because there was no need. Shop and suppress recommend!
I ordered several pieces at once, the parcels came at different times, the only strange moment, everything else is super