Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always on top. The quality is excellent. Not the first time I take
Beautiful T-shirts and good quality, fast shipping i will reorder
Super fast shipping. The quality is excellent. Cotton. I will order more
The quality is excellent. It is necessary to sweat as in the sock will behave
Very excellent
I order not the first time. Quality is 100% satisfied A year of socks without a break and looks great.
Ordered a second time .. really liked the T-shirts!!! height 178, weight 98. came perfectly.
Send it fast. The quality is very good. I took XXL size goes to 56... 58. thanks to the store, I recommend.
Very good T-shirts. 100% cotton. The truth is bigger. Husband usually wears L, XL. These L were a bit too big. We came in two weeks. Recommend.
T-shirts are excellent! I ordered it for the second time. Quality cotton T-shirts. Recommend!
Уже брала такие темные, прекрасная, очень приятная ткань, на которой не появляются катышки. Мужу на 175/75, узкие плечи и широкую грудную клетку, L подошли идеально по фигуре.
Cotton. Ordered a second time. From the previous order, dark colors were worn faster, on a dark blue collar poured out and stretched.
On the Russian 50 size L sat perfectly. The quality is very good, the cotton is soft. Compared with T-shirts of the same company, these are superior in quality. My husband is happy! The order came very quickly, for this special thanks to the store.
Glad, thanks vendefor I liked the T-shirts and precise to measure
100% recommended. Heos bought several packages and no fantastic. 100% cotton QUALITY. They don't deform when washing.
Delivery for almost two weeks, everything was well tracked. The package is whole, well packed, the T-shirts are excellent.
T-shirts came in about 1,5 weeks in Siberia by Sberbank logistics. All T-shirts came rolled up in a branded zip bag with a check about payment, which is extremely rare and for this huge Plus and respect! The T-shirts themselves are of excellent quality, the lines are even, sewn normally! On height 186 and weight 84 slightly free, but it's even good. On the shoulders of the village is excellent. Definitely recommend!
Everything is wonderful. Nice T-shirts. Sizes European. Production Vietnam. All labels (with composition and manufacturer) are in place, as it should be. Thank you store!
The order came faster, the packaging is whole, the quality is good. The store is happy. Recommend.
Delivery 21 days to Orsk. T-shirts are cool. On 800 R. Per piece-fire! I did not communicate with the store, there was no reason. Recommend!