Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The video camera was bought to remotely visually monitor the work of a gas boiler at the cottage. I'm happy with the purchase. Seller recommend.
Good home camera, fast, very sociable)))
Everything is at the highest level. The box was really pinned in delivery. But the camera works, surprisingly. Did not put the ordered three meters cable. And so everything is normal. Spinning, talking, sound writes, the Speaker works. Second camera from this store. The First Street, too, works.
Packing whole all the rules. This second camera, with this I had to deal with the connection, I thought I was gray. Everything worked out fine. I advise the store, everything was neatly packed. Thank you!
Nice camera. Connected without problems. Took in touch In yutuba there are detailed instructions for connecting
Came quickly, everything connected. The camera is good, only has not yet figured out the settings of the application. The cat thinks that this is her new toy I would like a cord more authentic, very short. Thank you!
The box is very badly damaged, lucky that the camera is whole
I came in a mint box, 4 days later. Connect via app. Protect yourself. Lyfhak: if you turned on the camera and it only twisted, but did not make a sound alert to the connection, then under the eye of the camera there is a reset button button The camera will reset settings and connect.
Super fast efficient you are appreciated Mr. store for your professionalism close up nicely packaged your excellent double box protection without any damage and very fast I congratulate you
It came a week before the Pskov region. I'm taking the second one. Works fine.
Fast shipping the camera is very good has good resolution is fully recommended
Came quickly, the order made 15.06 came 23.06. At registration chose courier delivery. After registration it turned out that it delivers sdek, it was delivered to Moscow in general in a couple of days. Now about the appearance: packed normally, the box came not crumpled. Everything is neat inside. The configuration is clear, the only slight difficulties when reading the QR code, well, 10 minutes followed and configured (did not connect to the router Channel 5G, but it is not possible)) Photo Day picture did not attach, the quality is super. But I think the night will be relevant. In the photo, the picture on which the windows are closed by the curtains of the puffing. I think that for a camera with 3MP quality at altitude!! I ordered without a flash card, but in the camera the place for it is provided
I would like a whole camera for 1 800 rubles
Order 2 pcs, came very quickly, one was broken, but works, not packed!
Goods and store are contagious. Up to the colony (zazhdon Ukraine) rise in price trivala 14 dniv, not zvazhayyuchi on the shrine of the dark. In the first third time I lock the camera at the tsyogo shopping, all pratsyu is homeless. Short-term phone-it's a picnic to the Internet for washing the cable, in minulich versiyah Vono Bulo. Fitting simple and affordable for cob. I'll lock you up in the house selling you Raja.
The box of course got, drove from Russia and on the way trained to football))), but the camera is whole, as usually works excellent! Complete set. This was taken for children, and with a bank for moving for a child as a baby)) dovolny, everything works! I recommend the store and the goods!
Cool everything came quickly, the app is buried, but configured, earlier the app was better
Excellent camera, fast delivery, activation is not difficult, there is a description of the installation step-by-step on the store's page. Бралtwo cameras to monitor a lonely elderly person living in another city .. Visual observation coordinates it, tell us what to do and how when it is lost. Connects to one application several cameras and you can register several people that could see what is happening. It is convenient that there is a record on the card, night shooting, smart surveillance, alarm on the phone, if you notice movement, you can use and as an addition to home security.
Goods come quickly! Camera is excellent, with no problems connecting, everything is easy! Take a few. One use as a baby monitor. Many functions! Camera fully satisfied! Thank you!
Maybe better, but with its task to cope, delivery is terrible