Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the picture, there was a smell, but quickly weathered, I advise you to buy)
Yes, Vladivostok weeks and a half, approximately. Half a month earlier than expected delivered. I have Russian 44.5, so took the European size 45. turned out to be great at 1.5 cm. It was necessary to take a smaller size. Sneakers on a wide foot. But the adjustment of the Velcro sneakers on the leg were good. I had to put them down, though. Immediately from the Mail went to check them. On the leg sit well even on Velcro. The stone is sharp. At the same time, I feel all the uneven bottom that allows me to safely move semi-immersed in the water on the rocks. Their money is worth, but be careful with the size, or you will have to Velcro the collective use or buy neoprene sneakers. Seller good. Recommend.
My size is 45. These were not enough, it was necessary to take me 46. And in general, good sneakers.
They came well and the size is accurate, it's fair. Very comfortable
Net pins for the beachI recommend the store and the goods. delivery according to plan
In the sea has not yet used, but at first glance the slippers are good, made qualitatively, the fabric is dense, correspond to the description. On the Russian size 43.5 sat well 44 sizes.
Great thanks exact smack
Chic Lapti! Shvidke reviews, shvidka delivery. The top of the neoprene, the pin has a lapel. The verbs bear 25,5 yak and at the insides of the virobnikhang vyuttya, ale capzi 1 cm. Bealshi. I'll try to lock up on a smaller rosemer. I bought ludina Z with a mix of 42-43, kazhe, shcho fire. All Bude Ukraine!
Top. Very fun to use. Super comfortable.
shoe is very light weight and it's fits perfectly no rubbing no extra pain quality is nice genuine one highly recommend for swimming
I bought sneakers for SAP. Perfectly Fit in size. The size corresponds to the claimed. It came in 3 weeks. My wife asked for such, apparently I'll buy the second. I recommend the store and the goods.
Bomb-free shuses, passed in them for three days, everywhere convenient, whether it's the bottom of the sea or the mountain. Do not slip... Everything is regulated... Recommend... All successful purchases...
Sneakers liked, for alloy, for rocky bottom, then what you need. The size corresponds to the claimed. Thank you store.
It came in time, if the size turned out to be mine, then there were comfortable Shuz. I reordered the size smaller. More details in the previous review.
I bought this model for 1200₽, at the moment the price rose to 3500₽ on this model with Velcro, I choose the size according to the store's table, I usually have the size
Shoes are very good quality, very comfortable, very nice. RECOMMEND 100%
Fingers are almost not expressed, the size approached. At 295mm length of the foot took 47.
Excellent slippers, sat as a glove, fully comply with the photo.
Excellent, late arrival about a month, I took more than my size with a number but I wished I had taken like my size because it became large from the back
Hi Good afternoon, today and received the order and foremost correct but had to have asked n. More petty otherwise correct foremost thanks