Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well this is not the first time I order here but I am never disappointed
Guy happy
Easy to put puffs, quickly came
Product arrived to Poland in a little over a month. Leg in socks presents the fantastically and certainly still zajrzę to this store. Recommend
It's OK
Mildly
Big boy got up but I was starting with the bottoms too (I Remember) Studio Jank, and put my coffin in the studio (Tu-tu-Tu, I will die) Don't come to the studio (nah) with your fake shit (nah) Don't come to my studio with your fake shit (no, no) Wait (hold on), hold on Tussina, what the isn't Dr. Mom? A I always tour, I forgot where the house is I rerepresent those who are already familiar with (hello) Don't come to
I take not the first time, everything is cool!!
Quality is good
Chic
Stockings are amazing. Very soft, which is pleasant to the body, but because of this, wool and dust stick to them.
Come quickly. Excellent stockings, just super. I'm happy with the purchase. I will take more
Ahuena
excellent quality of this product, fast shipping! i recommend it for everyone!
Thank you. Excellent socks for the girl.
Excellent Golfs, good stretch :)
Fast delivery, quality goods!
Stockings are beautiful, took all 3 colors at different times, the quality most liked White, the most dense and soft in my opinion. Beige looks strange, like a second skin, but I like it as a collector, in principle, like it. For those who buy the first stockings and think what to take, it is best to here white in quality, to the touch, the way that they sit on the leg. Black is not bad, but they are better not to stretch hard, they have a denser elastic band, so they are stronger to drag in comparison with other options. (well, either my legs are bigger for such accessories, but here everything is relative, you know)) Of the minuses I found, black is very translucent if you pull high, and the elastic band is small in width, and tight, because of which the stockings can be twisted. I tried to wear with a belt for them, then this can be avoided.
Baldyovye!!! Thin, Pts cool!!
Very good quality, I measure 1,58 and they cover most of my leg, I arrive long before the delivery date, I highly recommend them.