We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Discretion of the impeccable object no worry sends fast thank you for that my cats love it has fun like crazy soon to all
Came to St. Petersburg for 3 weeks, in one parcel with other goods. The wheel does not roll itself, it goes only if you push. In the capacity of the wheel there is a cat's mint ball. Until the cat does not understand how to play with this, she is more interested in the mint ball ((let's see how it will be next. The store did not communicate, but the shipment occurred almost immediately after the order.
I kind of liked the cat, thanks to the store.
Interesting toy. In Ukraine came in 15 days. 4 out of 5 kids are free
Unfortunately, with my cat it did not last long…but until it did, cat had great fun!
A good toy, inside the ball with mint, there are two nozzles, a fluffy and a ball, on the kalesics, but the cat does not show much interest in it, here the
The toy is interesting, but my cats are not interested yet
Looks cool I'll see how the Cats will play then complement
She loves it, arrived very quickly, I recommend it too great
Everything corresponds to the description, the goods arrived quickly. But, unfortunately, the cat was not interested. I did not communicate with the store.
My Chot didn't come in, sniffing mint a little and everything on it.
Not a bad toy. Done qualitatively. It took a long time.
Very quickly came the parcel. Taking into account the holiday in China. Description exact. Cats like it.
Cat likes it. The order is satisfied. Come quickly! Everything is super!
The toy was sent immediately, packed reliably, everything was tracked, it came for three weeks .. The cat appreciated the toy, except for the brush in the kit and the ball, only the wand on which the brush thought that it would be authentic, and so an excellent Toy!! When one house is now not bored .. Thank you to the store for efficiency and quality goods!
Item was packaged well and arrived quicker than expected. It's well made and is exactly as described. My cat loves it BUT the feathers are rubbish, he pulled them off within minutes. Other than that am very happy with item. Thank you store.
Excellent Toy, works on the principle of Nevalyashka, inside there is a small ball of cat mint, the cat is interested.
Interesting thing. works without batteries (center of gravity at the bottom and because of this, the ball or feather rises up all the time). The cat has not yet shown, but I hope to like it. In Kiev came in 26 days. Seller recommend
Fully corresponds to the description. Delivered without damage, only the box slightly crumpled. The cat was used to the toy for a day.
The box was damaged but the toy was intact and as described.