We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality and exactly as pictured, comfortable for all kinds of wear, on here I'm a 75B/C and the large fits perfect (overbust 86cm underbust 75cm)
Everything came up, thank you
Product as in the picture, regarding the size, be careful. At your choice
Very satisfied fast delivery good color good maintenance
The quality is good, with the size did not guess. At 3 size in 75 coverage s was very small. Although according to the reviews tried on.
As in the photo!
Excellent shape, holds well, looks on the body just like is does in the picture, even better. Nice to to touch, holds well
Nice to wear, fast shipping. I took size XL for my 95B, it's perfect
Perfect, just like in the description. It took 8 days to reach Spain. I took a size M for a 85B and it looks perfect, though a little fair, so if you're usually a little bit fair the wide fasteners might be better to take an L
Perfect for n bare back, when 80D ordered XL. Nice they are and quickly.
Excellent, the size 44-46 is perfect, even you could take m
Liked, sat down as in the store's photo
Hello.. very feminine, lovely style & soft bra, I’m extremely happy! Very fast shipping too! Thanks store
I love super comfortable and arrived early☺Thank you.
Since I was looking for a backless bra in a conventional store I have never found fit for strong breasts! Great it holds well, contains Staples behind and niquel for the naked back! For 90D I followed the table and took the equivalent 95C, it's perfect
my second order from this store. recommended.