Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a little surprised to see that the mat is not even in the box, but just in the package, that is, not protected in any way! The mat itself is good, the surface is steep, it shines also normally, you can take, but there are 2 creases where the light is going (
Material looks very good. It's heavy and looks excellent. Very happy and I highly recommend. Thank you
Very cool, beautiful mat, but there are a lot of lights (dead pixels, as you like). but who will be lucky will be the perfect Mat. the goods sent instantly and delivered. The store did well if it were not for 5 lights.
The mat is simply incredible! The coating is excellent, the lighting is super, I highly recommend the goods and the store!)
The carpet is cool) the only thing that spoils the impression is the places where you can see the light bulbs. I do not know the marriage or not the marriage, the place is broken by the ribbon or thanks to the delivery... in general everything is fine and I like it. And these places Thank God from behind and they are not visible
The product works well, it was wound with 2 elastic, no protection or box, however, came s III n no damage. Despite being rolled up, stretching keeps its flat shape almost totally, allowing the use of A mouse immediately. Rgb is striking, although lower quality is noted to the rgb of a recognized brand peripheral (in the image I put my mouse over the mousepad and the difference is more visible than by photo). The blue and red colors are very intense, while the green, yellow and roses are too soft. The micro usb power is quite long (1,5 mts approx. Basic quality). For its price is pretty good.
Very cool mat, ordered it 11.11, today 23.11 (Primorsky Territory, Nakhodka) I took it, everything works, the LED strip is normal, the photo is attached. The store is well done, I will continue to buy from him!
Arrived in less than 30 days, not taxed, store shipped very fast, product quality and larger than imagined! But suitable as AD, serve my purposes recommend!
Reached quickly less than a week, came even does not lie wave, the backlight in several places is worn but can only be seen if you look after your money top. Initially I wanted to take a carpet from Razer, but the toad strangled to pay for it 5 K
The goods are cool, but long through the express delivery delivered, ironically) I will say what are the modes: changing colors with fading, a smooth change of color, 7 static Colors Colors Colors
Carpet Top, moderately tough, the wire is very long, which is good
Mega fast shipping. G. Svetlograd, Stavropol territory for 5 days! Mat cool in vain can not add video! Seller advise! 5555, only box crumpled came!
Several mode to change colors, put several color that scrolls at the same time or static if you want, cable that tightens to power the pc to the mouse pad quite long, Good diameter to be connected far enough still until the main power supply, agrippe well at the office does not move at all slips well with the mouse I recommend 5 stars
Came in a week, the backlight works, where the lamps are slightly brighter. But this in the light included, in the dark it looks cool. Mat and material 5/5, RGB backlight for 3 +/5, for its price top.
Came in 10 days, in status all the time it was written "preparing to send." For its price a good mat, there is some uneven illumination (I do not catch my eye), in the dark it did not test, because. This is a gift. On the photo below it is another mat and a bunch of wires. The mat itself is straightened up with time, smells strong, the coating looks like my main mat x4tech mp300. For 1200 KAEF
The mat is good, it was rolled neatly, so did not go with waves. Looks good, quality at the level!
A good mat with various variations of illumination. The order came quickly, well packed :)
The quality of the mat is good, a large selection of colors. Different modes of RGB illumination. If you want to decorate your robot place, the most it! In principle, everything is in order, I advise. Perhaps the only negative-long waited for the parcel.
Excellent mat and everything works! In the kit there is a micro-USB cord. But honestly there is not enough print on it)) I recommend!
Chic material, from above pleasant to the touch, from below rubberized (does not slip on the table). The controller connects via a micro-USB cable to a computer. Counted at least 8 different modes-from single-color to smooth transitions. Switching occurs by pressing the button on the controller. I recommend this product.