We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it. I put it in kalinu 1. visually looks good. Before them stood yellow lamps H11 from Philips and brightness was not enough. Let's see how much they are enough for I order from this store for the first time. As for me it was possible for more radiator for H11 to do because of the difficult availability to the lamp and would not want to change it if it blinks. At the moment, everything works. Leakage voltage in Lada 0.3-0.4 volts (on previous halogen lamps 0.5-0.6).
Not perfect fit in mustang 2008 H13, I must cut the tabs to fit But It have a big lumens
1month for arrival in Georgia. Very good light 30.000LM h7
Nice lamps! The main thing is to put and Shine will be super!
The bulbs came quickly, all whole, brought home a courier, put on the car shine bright Kia sportedge 4
I buy a second set of this company from this store. Before that, I took H4 on my wife's car. Quality satisfied. Those in the headlamp have a small distance from the lamp to the cover-you are here. It shines perfectly. I'll put those H7 on my car. In Catch-up ordered H1 for the far day of its Renault Megan 2. The second time, like the first, the order came quite quickly, 10 days to the Rostov region.
The lamps came. The package is even without jams, after installation noticed that there is a flicker of diodes, almost invisible, let's see how much will serve. Previous served for 6 years, but only from another store ordered.
I do not recommend ordering lamps here!!! Ordered 2 times was pleased like an elephant, but the third last time is very disappointed! Because they sent the wrong power that I made an order in the photo can be seen. The first two times I ordered myself and my father in PTF (lenses) light very hot (in the photo from below PTF the light is super!!!) here I decided to order the same power in the middle but H7 in the lenses (on top of the photo the light from the low beam, it can be seen that the power difference is is is as a result, the store is sociable but said that we are not guilty, And the funds will not be returned, Tipo we will send you the best lamps but you will pay the price difference from last order. And closed the dispute! This is not fair! I write on the photo is really noticeable the difference! In response, we have nothing to do with it!
Shine very bright, the driver unit does not think that it is sealed
Everything is good beautiful white light works very well it's my second order fast delivery
Nissan X-Trail H1, BMW F31 H7 nyama sinners shine wonderfully
I brought the courier to the apartment KCE, until I put it, I'll add a review later!
The goods came very quickly for a week!)) all the whole, as in the description and in the picture!)) well packed!)) I received a tomato in the village in five!)) while in the work did not check the standard!) how to Install I will check the feedback!)) the housing of the lamps and the blocks on the wiring are completely steel it's good!)) thank you to the store!) I recommend the seller!))
Delivery 6 days to the Ural. Everything looks fine. I didn't. Drivers like that look big, but the main thing is that everything is there (in the headlight) fit.
Order shipped and delivered quickly. Lamps shine perfectly, after halogen did not even have to be adjusted. Let's see how much is enough. Shop and store recommend. I will order more.)
I got it, put it in Lanos, there is no shadow border, probably because there are no such lamps, in general I rolled a couple of days and took off, they will. In general, everything corresponds to the description.
Shine is not bad on the table. Let's see how much will live. The ring is removable truth jammed with a landing place on the cartridge. I had to finalize the file).
The store sent the parcel quickly came quickly thanks did not check, a gift.
I did not get the lamps yet, I think I'll cancel everything later. Delivery fast
The wire looks sad, I hope it works... I'll check it out.