Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's just like the picture I haven't tried it yet but it takes me a long time to get there.
I was afraid of some negative comments but on the day I tried it wonderful fabulous and easy to pass once
Excellent Product, easy to use and fast. We need to check how long it lasts. Note: If you have the heavy tab, it's going to feel like you don't get up it's going to be so much and it's going to be difficult when you hit them.
Cute kit, haven't used yet but excited to try, fast shipping!
Very good product received in a few days three days exactly thank you
I send more than two months. They extended delivery times but finally arrived, although it took a long time. The product came well and it seems all right, I haven't tried it yet, I don't know if it will go well or not.
Everything perfect, I loved the way you left your eyelashes
Super satisfied with the product! The glue is not strong enough for my taste but for the rest it is perfect! To see how long it lasts
hi girls! I ordered the product, everything is very good. came quickly to the parcel. However, please go to the professionals. i damaged the lashes (they were very curly at first, i searched youtube for how to fix bad lash lifting). I read that other girls have formed eyebrows. the result is not bad, but the eyebrows are thin, the skin is inflamed, burns. eyebrows should be tidied at all times. the mornings are drenched and you look even uglier. If u wanna try, ok. But be careful. I don’t do one more time in home.
Delivered in 3 days only works at the top several times command
Such a great product, love it ! Easy to apply ! Extremely fast delivery.
Worth the money! Not so difficult to apply. Also the Instructions are very simple. Lets see how long will it last. I'll post another feedback after one week with a photo to show the effect after 7 days.
Super happy. I just tried it on 1 eye, great result, remains to see in time if it lasts. Ditto at the Institute in bcp cheaper and at home. I love cf photo with (just after the pose) and without. I adopted it!
Everything came intact, delivery to Kiev 20 days. The set is cool, does not cause redness, the glue is excellent. The result on the face, I'm happy)
All very well, arrived before the date and well packaged
Very well packaged, I recommend the store (remains to be tested)
Completed two weeks now and the result is as sweet as mu clear picture
He arrived in 3 days. The glue isn't worth much, but well, if it's done with patience it looks great. Tip: Use film paper with each application, covers the tabs and thus are less likely to be removed from the mould.
I really liked it! everything as the pictures, the result is amazing. was a but tricky bcs im literally blind and u have to take lenses out before doing it. I recommend watching some yt tutorials before doing and buy a helping tool (its like a cotton swab mixed with a brush idk u can see they use it on yt). delivery took soooooooooo long but it was worth the wait
Perfect, I tried it and it works perfectly, I leave 5 minutes the permanent