We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Red ordered regular a black with DAC for 11eur The difference did not feel, but with DAC as if the phone began to heat up OnePlus 8t
We went long from 11.11.20. Cable for split sound and microphone works. But the adapter with 3.5mm on type-C does not work. Maybe there is no phone support. I'll add a review when I check on other phones.
Quality and convenient wire! Sounds 10/10 Seller recommend!
The cable works, as a gift put stickers)
I get super fast, I don't try it yet, but it looks good quality.
Branded packaging. It looks great, I hope it works the same way. The delivery took quite a long time-a month and a half.
Everything is fine, like all the goods of this manufacturer. Gray I have been using everything for more than a year. The only earlier as a gift gave Velcro for the cable, now apparently everything
Before buying very carefully read compatibility with devices! I did not read and on my Samsung Galaxy S 20 ultra does not fit, the phone does not recognize the cable. And so the delivery is fast, the quality is good, the store is adequate.
Everything works fine, still came stickers in the gift-giving general were satisfied with everything.
The quality is excellent. But!!! To Samsung S20 fe do not fit. I realized after the order, having read the reviews. Delivery fast, 2 weeks.
The product took a little while to get there. But I always keep buying, it's very good brand and its products always have very good quality, highly recommended.
As always, from this manufacturer, the quality of the goods, at the highest level. Everything is just super!
The goods are working, everything holds well, the cord Type-C, the color matches, the delivery is fast. Delivered straight to the house by the Courier. Thank you!
The adapter is normal, it works, on sound quality-I did not listen very much. It came in 18 days about Siberia, the store sent immediately. In the photo, the size to be clearer was. I'm happy, thank you.
It came very quickly. The quality is very good. Advise
Works great, delivery fast! To store Thank you very much!
Everything works, everything is fine. I'm buying the second lace, I gave my father the first.
Ótimo! JK official Stores !!!! Matrix Camaragibe -Alagoas.
As always excellent quality, thank you to the store, I recommend to everyone. All adapters live very long
Excellent quality. With Xiaomi 11t earned, including buttons on the headset.