Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not look at the description of the goods, ordered an orange, and it neon-orange) very bright, straight very. In size in the guise)
A good hat, its price justifies. The order was sent quickly, it was served to come in early February, but came on January 22. Qualitatively packed. Delivery and goods are satisfied. I did not communicate with the store, how quickly and correctly answers, I can not say.
The hat is not bad, but with a small marriage.
Soft, pleasant. Only electrified
I came surprisingly quickly. I order already the third cap on the account. I'm delighted with them. Not thick and not thin, withstand cold autumn and winter. Soft, pleasant. I managed to order before raising prices for 336 rubles. I advise everyone!
Cool, bright cap, not winter! Spring, autumn
On a small head. A little krivovata in the photo, because it crumpled. There will be norms
The hat is good, just expected the color is not so bright
Caps as always fire! Fast delivery, track tracked, took from PvZ sdeca. This is the seventh cap I order from this store, and I put everyone's friends. Caps are soft, no traces on the forehead from them, do not press, there is no smell. Even my big head sits normally. For this money-just a bomb! I wear the second season and delighted!! Order, you will not regret, the seller success!
Came the order 14 days before St. Petersburg. The color corresponds to the description. The hat is thin, for spring/autumn, the composition is most likely acrylic. Sewn neatly.
I order already the third cap. But this time the hat came with a hole, not critical of course, but unpleasant.
All as in the photo)))) at first it seemed narrow, but very well stretches.
Pleasant cap, the quality is good: the threads do not stick out, sewing neat, the color completely coincides with the photo, odorless. On a large head does not fit, rather tightly sits and strongly does not stretch. Came in 3 weeks with a total parcel for a new mail. I did not communicate with the store.
Cool, bright, soft, but may merit, although good pull
Good product, even if it looks small it fits easily, good material and without fail. Very nice colors, to repeat :)
Cool hat, I really liked it. Not thick, not pricked, the head does not tighten, with a neat collar, all as I wanted. The color is neutral, pale pink. I think I'll order another one in a different color)
Cool. I'm happy with the purchase. Warm. Color as the picture
Perfect arrived very soon, menomale makes a cool executioner and I needed just ..... Thank you so much
A hat with some errors in knitting, but in general norms. On quality for every day will go. And the color seems to have fallen into my needs.