Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glasses are good, the arms are wooden. Come packed in a beautiful wooden case. As a gift, they are attached a small screwdriver, a storage bag and a care cloth. Also attached paper with a test for polarization!
They look good, overall product and perfect delivery
Glasses very beautiful, I hope the man will like, the quality is unreal, I recommend 100%. Thanks to the store.
In Omsk came in 8 days, which is very happy. Everything is whole, beautiful, well packed. The glasses are very beautiful. In the kit, a tool, a cloth, a cover. Thank you.
Without doubt the best shop kingseven, can buy without fear that the product is excellent quality.
looking good,fit perfect,and i like the whole set !!!
Very expensive looks kit, went fast
Listen, it's just something incredible! Look very stylish! Without defects! Its function is carried out with a bang! Took a gift, very afraid that debt will go, but then a pleasant surprise, an order was made 4 мая-16 may have taken from the point of issuing In анапе! very quickly! did not have to communicate. All as the picture: Box, glasses, screwdriver, cloth bag and cover. The order was packed in a bag-pupyrku, all intact got to me. Thanks for the quick service and quality products!
They went about a month, but made very cool and high quality, perhaps 10 of 10. I recommend.
Excellent product. Delivered quickly. Very good packing. Satisfied 5/5
Cool. Starting with the box and finishing with locks. The color is nice. Douches are made good
the quality of sunglass is really good with this price. the size is perfect.
Very cool sunglasses all well packed, temples wooden) full set as in the description
Glasses, case, soft case and the rest are all that in the photo in the kit, everything is super!!!!
Excellent, quite calicty faceros according to the price
Very pretty and the perfect packaging just like the ones in the photo exceeded my expectations
Points really liked, fully correspond to the description, on the lenses there is polarization. Came in 13 days, I recommend to buy
Recommend, top and came with accessories recommend worth.
Points just top for their money, before that were similar in shape factor, but these to a level better in terms of quality and at the same time do not press on whiskey. In sunny weather there is nothing better. The green color of the glasses is interesting to overflow at different angles from green to purple. Separately, thanks to the store who promptly sent the glasses and at the same time they reached me in 13 days from the moment of purchase.
Enough quality glasses, I liked it, the wooden case is really useless, if only some little thing to store, in the set a small screwdriver