Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Four days in five! Thank you,! I'll post pictures later.
Watch fire sends fast. Read reviews for especially I want to say that the watch is just splash protected, ie rain, and wash your hands! 50 m-this marking beat and read in Google what it means. And some morons in a barrel with water, they are topped shorter, do not wish if you are fans of large numbers
Very good, delivery fast. Cost-effective
Nice watch.
The product is excellent, like others, very comfortable.
All right, it is very big and works normally.
The order is happy with all 100%. Ordered 11.11, the watch took already 14.11. Already it was set up time, which was very pleasantly surprised, plus another battery included
Fully complies with the description
It's fast. Quality is good. Thank you to the store, I recommend!!!! Numbers are good time. The backlight is normal.
Order 28/11 and received 10/12. Just like the pictures. I didn't use it pq is for Christmas but if there was any problem I'll put it in additional comments later. Although I guess not, it looks pretty good.
All right. He sent fast. Good clock in relation to quality/price.
Watch as in the description. Big numbers. Packed in a box. Comes with a spare battery. Delivery fast, Courier.
nice pack! one more battery!
Arrived perfectly, recommend! Spare battery, all OK!
Delivery very well I am very happy a very nice watch I like thank you very much store I recommend ahh and a stack
Well husband .. Just delighted!!!!))) really cool watches, perfectly packed, with a Russian instruction, and even with a spare battery! Many thanks to the store and people who left truthful reviews above!!!
Cool. On the hand it is convenient, I thought the big ones will be, but just. The strap is only on a large hand. Packed perfectly. As a gift put the battery, nice, thank you.
From the moment of payment to receipt at the cash desk in Pyaterochka only 3 (!) of the day. The quality of the watch is pleasant, made neatly. They look great on the hand. As a gift, the store put a spare battery, which is nice. Packed very reliably. Boldly I recommend the seller and the goods.
Good clock, with large numbers. In the kit there was an additional battery. The clock is large for a small hand will be too big. Everything works and adjusts. There is a backlight, an alarm clock and a stopwatch.
The clock numbers are large. It won't go to a small hand.