We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool, small, but roomy! To Moscow via 5post reached less than a month
A beautiful bag, looking small, but will fit a large paverbank, wires, keys, phone, small purse, comb and other trivia. All seams are neat. Pleases that a wide strap, wearing is more convenient and the shoulder does not get tired
Just perfect I love
Bag is not bad. It seems to me, is not worth the money, took over 900 p. Very light, plastic.
The bag is incredible .... came quickly, was well packed.
A small quality handbag of beautiful shape and color. There was a smell, but it was pretty quick. I reached Kazan for a week with a small one)
Very well packed. Seller put пахучку :) smell like granny perfume to be honest. Bag quality. All like, I am very happy
A good bag for its price, slightly crumpled truth, but it was packed very well, inside was a rubber band for hair) Thanks!)
The bag is good, delivered on time, not much crumpled on the road, I hope with time will straighten out,
I liked the color and shape. Otherwise good. The accessories on the strap looks a little cheap
Well, bag the bag. Leather is would be certainly just off the hook. A little jam despite the enclosed air bags. Try to steam, but did not help maybe it dermantin. U bags magic quality in larger size in the photo, maybe in life it is much less. CM 10 about. When this вместиьельная: glasses case, cream, keys, phone, a pair of cosmetic pieces, storage case lenses with liquid, mirror, more will get a bottle of water 03 on volume important to not particularly раскоряшная was. Тубообразная at fit comfortably. ZBS convenient bag. Strap and a little regulated is also Plus
I want to say thank you very much for this bag. For this price is excellent quality.
The bag came well packed in several layers, inside there were blown pieces that helped to keep the shape of the bag. The color of the bag is Brown/chocolate, as I wanted :) as you can see, everything is very well stitched) In addition, I found a small gift in the form of of of of all on the conscience) Thanks for the bag, I'm very happy! :)) (on the photo can look big, In fact, very compact and just).
has a strong stench but cute
Dijvala for 2 types to Lviv. I thought I 'd walk a minute of the hour. Bag Duge steep Pl yacoti, Duge priemny material
Cool bag, especially did not smell, delivery to Moscow month
Nice bag. Wallet, passport, phone will fit. Very fast shipping! Size of the bag is clear from the photo with name-cover
A chic bag, awesome quality, small size, but everything needed fit, quickly ironed after transportation, it was enough to walk with it once. I'm delighted! Very fast delivery