Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're cool. But tightly sit on the leg. And when walking, sometimes perdyatIt was funny to take on a larger size. It is a pity of course, but you have to give it. We came in two weeks. In stomat 5
Go.
On the size 37,5 ordered 38-39 A little malomerki, it was necessary to order 39-40, and in general, sneakers are good.
Slates are not bad go size in size, ordered white, in fact, they are beige. pretty soft, but very much sweat the legs in them, even at home, when walking creak. Delivery fast, 2 weeks to Israel
Everything is fine! Seller friendly! Delivery 1 month to Stavropol.
Sneakers are excellent, very soft. Seller recommend!
Sneakers are attached, good. It is better to take on a larger size. Quality is good.
Slaps are excellent, but two sizes, gave
Slightly crumpled, I hope to straighten the hair, 37 Russian took 38-39, came Tutya to Tu-TuIt came quickly, in 16 days
My wife liked it. A little more. But also so norms. Thank you store.
Good, correspond to the description, but I thought it would be softer than the material.
Good quality, comfortable,very nice . Even better than the picture.
In my 39 size (25 cm) it was necessary to take a smaller size, I.E. 42-43 (eu41-42). With a toe and ejected feet just right))) P.S. A little too big.
Great flip flops, soft, nice look, well packed. Only a little malomeryat. Size took 36-37 the 37, insole length of 23,5 cm, and it is 36,5 p-n. But they are so soft, so think spread a little! Color white, but closer to the ivory. Come in three weeks in Voronezh Postamat
Normas, you can take the size in size (leg wide usual shoes 42 size)
Size took over. My 38 chose 39-40 and standards. Is wearing, all rules
Very comfortable. Only make sounds when walking :)))
Soft, size 42 good
Good, comfortable, soft inside, legs are nice to be in them. Took one size more, on the line and plus another size added, it turned out the very time along the length.