Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent poilochka for a dog. Well packed, came without marriage. No smell. Push-buttons Work. Very nice and convenient. Thank you store!!! Recommend!! Thank you! With pradavets did not communicate, K. There was no need.
Perfect, you need to get used to it on walks
Shipping was fast! The colour is very nice and the bottle works well. Very useful on our walks. I would recommend this store and the product.
Puiki gertuve
A bottle of good quality, odorless, the button works. The store quickly sent the goods. In St. Petersburg came in a week. I recommend the seller. Product Name also recommend, very useful thing on trips
It's a good product, though by putting some paste, when the safety is on, if you press the button a little hard, water comes out.
Passed the order very quickly by courier. The bottle is whole, without chips, it works fine. Recommend
The drinking bowl is packed in an air-bubble bag and wrapped in a black film-without any hard box. The parcel came without damage, which is amazing for such a package. Fast delivery to Moscow. Issuance of an order through the cash register "Pyaterochka"-the method of delivery and issuance the store has determined on his own, and this caused my irritation-the shelf of of of well, the fact of the unmatched change in the method of delivery is wrong.
Excellent drinking bowl for a dog, the dog began to drink from the first time, nothing leaks))) convenient, take with you. Delivery is very fast))))
Super pet dog drinking like out of the bottle♡
Excellent bottle. I do not take it for the first time. Fast Delivery
Very satisfied, in the places of the twist there are rubber bands from leaking, when you press the button, the water flows in a thin stream into the cup for drinking. Recommend
AM and delighted! The delivery and quality product! Thank you. Am satisfied.
Super functional and great to take the dogs for a walk and give them water for when they're thirsty
In general, a bottle Topchik! Very well done, the dog drinks great. The valve holds well, does not spill. I advise you very much.
The order was issued on November 7, brought on November 9. Decorated from the warehouse of the Russian Federation in the Moscow region. You will only feel how pleasantly surprised and pleased we were. Two days for delivery. At first, they did not even believe when the SMS came that the goods were transferred to The Courier. The goods were delivered by the courier to the house. Thank you so much!!! Now about the goods itself. 550 ml bottle for Maltese. The bottle is in perfect condition, without the slightest marriage. Just like in the picture. The plastic is strong. Buttons work. When you press the water slowly fills the capacity for drinking, perhaps the button is not yet developed, the new one. If you think which bottle to choose, then I advise only this store. All good shopping!
It's not the first time I order a bottle. Very like
Very good quality bottle, fast shipping. Order to Polish 13.11.21 and received already 24.11.21. Recommend.
Everything works. Bottle without damage. Came in two weeks in the Czech Republic. Recommend.
A bottle of high-quality plastic. Plastic doesn't smell like it. I drove in ukrmae, I thought I would not reach integrity, but everything is fine. When I made an order it was possible to choose a new mail, but I made a mistake indicating the wrong mail. I wrote to the store that I want to change the Mail, he answered me that you can not. Communication with the seller is not very satisfied. Communication is pretty rude. I wanted to change the mail, because I was afraid that the bottle would be broken on ukrmail. But it did. I ordered for cats, from the first time Cats such nano-technology was not appreciated. But I'll try to teach you. I'll write later whether they drink with her or not. Thank you very much for the quality and efficiency. The bottle went about 25 days to Ukraine.