Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packing is good, nothing was damaged, it looks amazing in the Live!)
It looks very nice on the neck!!!
Rather, a children's decoration) for 47 RE is not sorry))
It is beautiful to shine, for photos with Dalek it is not noticeable that it is not made of plastic and not metal, at the same time it does not lose its beauty I liked
Ordered May 22, 2022 came June 28. Pencil good
The necklace looks good, it's simple, on the silicone band is glued a plastic strip, three rows of stones, the stones are sparkling glass, for 51₽ excellent
It's fast and all together! Very happy, looks nice on the neck. There is a small bend, but it is easy to fix.
Everything is chic, thank you, it came much faster than promised)
Very beautiful choker, the glass is poured with beautiful colors, not ordinary cheap glass, more noble.
Beautiful decoration. It came quickly. I will wear it with pleasure. Recommend.
Chic decoration, adjustable in size. I recommend to it still order the same earrings)
Beautiful quality choker. Received in 22 days with other orders
The goods came too quickly, corresponds to the description, excellent necklaces. Subscribe to my YouTube channel: Parcel
5 * definitely. Ordered 28.01, received 11.02. Locks are attached neatly, all pebbles are in place. Pleasant silicone tape from the wrong side, does not prick. I ordered for 5 rows-just perfect, not narrow and not wide. In artificial lighting very beautifully shines) sent on the day of the order, with the store did not communicate) I recommend)
Very beautifully glitters. I had to shorten, because my neck is very thin and all chokers hang. But this was not at all a problem TC quickly unfastened the mount and shortened for itself. Super! Very complements any image.
I use it to decorate the boots. (30, 32 cm length) ❤⭐❤⭐❤⭐❤⭐❤⭐❤
The first time I ordered did not reach, the second time I ordered came. I liked it) thanks to the store
For a very comfortable price, you can have this costume jewelry necklace, on my wife's neck it looks beautiful and combines very well with her black dresses, took 31 days to canarias-spain
Super
Not a bad necklace, a little bent, and not bad, glitters, did not communicate with the store.