Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product and arrived on time.
Sellers attentive. Said needed material to design school and sent with agility. Very OBG for understanding, commitment and seriousness! Very satisfied!
As described, nice fit, not too lose. Good value.
Excellent item very good store recommended 100%
I won't use it right away, but I'll use it from now on. Looks very good.
All OK according to the description. Fast seamless delivery. Recommend this store
I don't know why I was under the impression that they were longer still looking good
Excellent product. Arrived in very good furniture and timely. Is product is such a description. Falta try But moment is foremost super well. Highly recommend this store.
19 days delivery.
Well received these cables, I had not noted that it was 10 cm in the description, but it will be perfect for use of my breadboards. I tested the continuity on a sample, no particular problem, the store is honest and delivery in the expected times initially ....
Exactly as advertised. Not much else to say! Great store, thanks!
The goods came quickly, counted the same) All are fastened together, will not roll a heap) Checked work)
Good was delivered correctly and goods is according with description. Connection cables are very useful for interconnection circuits on solderless contact fields or development boards. Cable with connectors are high quality.
Product received complete and in good furniture state, quality right agreement to price, recommended…
Over here at home, found very small.
All perfect free arrived ahead of schedule
very nice package , good quality , fast delivery thanks
it's ok . do not expecting top quality . it's difficult to put the male to the female . but the jobe is done .
Pretty fast delivery. Exact Material as requested and of quality. Everything OK. Satisfied. I recommend store.
An excellent set of jumpers for the circuit board. Already went to work :) initially, all the conductors are connected, as in the train. You can tear the right amount and if desired, rearrange the "caps" of the tips to double, triple or whatever. Convenient :)