Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such a price, steep Clippers, cut off the claw perfectly, I advise)
The goods came in 2 weeks, the cutting part looks qualitatively, sharpened. The handles are comfortable, the scissors lie well in the hand. In two or three weeks, only yesterday I took the dog to a manicure. I'll add the feedback later. Thank you.
Ordered 09.01 profits in RB 25.01. correspond to the description, sharp. Thank you)
It came quickly, the product corresponds to the description, the store and I recommend it!!!
Excellent Clippers. Well cut off the nails to the dog, without splitting the nail. Bought for a small dog Maltese, perfect fit
Well packed, track tracked. In the work has not yet tried, I will complement the review
Less than expected. Bite is not bad! There is a limiter for the length of the slice! In pet stores, these cost 3 times more! There will be problems I will add feedback!
The product corresponds to the description and photo of the store. The quality is excellent, very sharp, perfectly lie in the hand. I bought it for a cat. The parcel reached the Dnepr, Ukraine in 19 days. The whole thing. Thank you seller. I recommend the goods and the seller!
I'm delighted. Came surprisingly very quickly. Bites are delicious!!! Very sharp. Tested immediately. Took m for a small, but perfectly curses and great!!! Even the child handled the haircut! Super!!!!
Quality ratio price shipping is fast recommend
Excellent scissors took for toychik mini for 3 min perfectly without tears and turns, fast delivery
Identical to AD. Of good furniture size and well built. The store shipped quickly. Responsible and recommended.
Order received very quickly Thank you friend excellent stregut excellent product recommend shop
Clippers for Claws came a little late, but considering that now New Year's holidays are normal. Correspond to the description and photos of the store. Nippers with a limiter, very convenient. The claw cut is very good. Seller recommend.
Exactly like in the picture, can be locked closed for safety.
Shear is fine. A quality product. Cat happy.
The nippers are good, for the breed Chihuahua cope with Hurray!!! Quality is cool, I recommend it to everyone
The product is of very good quality, feels resistant, meets all the characteristics of the image, the sent was fine. I recommend the product, it was easy to cut off my pet's nails
It works very well!, the price is excellent and the quality is better than I expected, they cut the nails very well!
01.12.21-29.12.21. Come to the Post Office. They are comfortable, light and small. :)