Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Without doubt me charm, it is noted that quality nice and arrived in less than a month to Chile, 100% recommended
Laconic, neat strap, flexible, pleasant to the touch. Looks worthy! Thank you!
For the price this nice, I arrive sooner than expected, I would certainly buy again
The belt is good) a little more than I expected. Rather a belt. On the tummy on the navel 74 cm lack of one hole, we will beatDelivery in time, up to St. Petersburg 3 weeks.
Good value for money
As on store photo
The goods did not receive, returned money thanks to Alia, the store requested the extension of protection and fed with promises
Pleasant to the touch, it came to Finland quite quickly! Thank you very much☺& Middot;
Nice belt! In RB in 3 weeks.
Naspravdі вужчий, nіzh zdaєtsya. Yakіst zadovіlna. Доповню vіdguk pіslya of yak Ponos dekіlka tizhnіv.
Non-Chase belt, behind his Groshi-Te shcho treda
Excellent belt, quality standards)
looks like picture!
A adornment belt, if you want it to tighten you load it in 2 days because it is fine and the holes break easily
The belt is slightly narrow, on the toe, put on 3 times in the place where it was fixed.
Thanks store! Belts are great for basic use. Feels very light & bendy. Happy with my order!
I ordered 9.03 came 30.04. the smell is hemous, confuses the metal bracket from the inside, at the buckle. let's see how it will serve
Ok
Good, tight belt. Neatly made, fully corresponds to the picture. Delivery fast, no complaints. I advise you to order this product.