Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was fascinated already I expected the product they look of quality I haven't tried them yet but delighted that different models come 10/10 demoro 3 weeks to arrive
As shown in the image and description. 24 day shipping to Mexico Recommend store
I have been searching for these specific lashes for so long. Very happy. Took 3 weeks to come. Great quality !
They look excellent quality, not plastic at all. I'm so excited to try them soon because just seeing them I already love them
Very good quality, nice packaging, I like them so far.
They arrived very quickly the root or base feels very soft. They look light. It seems to me that by the length they are good for the joint or party.
The lashes seem nice, have not tried them on properly yet though. Keep in mind that they are big, even though I have worn big lashes and its not an issue for me. The shipping took way too long though, almost two months.
There real soft and fluffy not tacky & cheap well worth took 19days to deliver
Very,very, fast. Excellent product-5+++++Recommend .
Lush cilia a little different from the photo but still cool
very cute! i ordered them ab 2 weeks ago probably? and they already got here (to bucharest) very fast delivery,good product,easy to put on,not itchy.
I loved them. They are beautiful and the quality great, plus the shipping was super fast
Exactly as in the description, very long, it is a pity that they did not fit, I recommend the store
Packaging cool, eyelashes soft and light, can be will add a review, when apply them, it looks good quality
They are very nice they arrived fast and in good condition
Are beautiful obviously will buy this set
The Rostov region was reached in three weeks. Fully correspond to the description. Great size. Glue in the kit is not. Quality... Price matching)
Lashes are beautiful, already and ordered before and Enchanted, they look natural
Very nice. Without exactly as in the photo, in a few weeks I update as they have followed and how they worked on a normal day, but so far everything looks great