Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as the description. It arrived before the date. Satisfied.
It's OK. I recommend this product The quality is good, and the store is professional, it has very good communication skills, I recommend this order!
The mouse is awesome. Came quickly, somewhere in 6 days. It only rides well with a rug, but it's not critical to me, so the wire does not chat. Clicks when working can not be heard. This is very pleased. Let's see how many batteries will last. I'm very happy.
It came quickly, the touch is pleasant, it seems to work we'll see how many will live
Cool and quiet mouse. All as in the description, though without batteries... A couple of meters works fine. Drivers immediately stood up.
Sent quickly, delivery fast and fully tracked, packed well. The mouse has many advantages: -2.4 GHz wireless connection -Mouse with quality certificate -Soft scroll wheel -Light weight -DPI change mode from 800 to 2000 -Optoelectronic mode of operation -Minimum power consumption -Matte black color -Sleep mode after 20 minutes inaction -Noisy main mouse keys -Soft and accurate press on the keys -Interesting design -Conveniently lies in the hand
Everything is OK, I did not pay attention to the fact that this mouse has buttons
Great mouse, the size is good for big hands, the buttons are very quiet in just scroll is very noisy .... Overall worth
The mouse is really good quality. Not Logitech MX of course, but quite pleasant to use. And the size is not very large (on a small hand). But delivery from Russia, it's something. There was delivery to the address, and as a result to the dentist. The mouse came in a simple navel, but it works.
Right and Left keys are very quiet, until the end has not yet checked, but at first glance, I'm happy))
The mouse is super, the click is almost silent, pleasant to the touch, interrupted, well lies in the hand. Live better than in the photo. To Voronezh delivery for 4 days. The store is excellent, I recommend!
Mouse good is not convenient system DPI but generally a good mouse for 1 cent
It came quickly enough, good quality, came with another parcel. Waited about 2-3 weeks, no more
like it, they arrived all in perfect working order.
Delivery by courier DPD to the apartment. The mouse is pleasantly silent. Under the pinky a little hindrance at the bottom of the mouse, but already used, not critical.
Delivery 3 days. brought by courier. Convenient. powered by two AAA batteries.
Delivered by courier cdek!!! Everything works!!! I take not the first time!!!
Everything is perfectly delivered to the Moscow region by courier to the door from the Russian warehouse 5 days from the moment of order.
Came, really quiet, certainly cheap mouse, but let's see how much runs
Packed horribly. Everything has arrived, everything is working