Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, exceeded my expectations. Good quality material, super light and comfortable. Seems that am walking in the clouds.
Super I do the 37 francais, I have caught 38/39 as recommended perfect a bit wide anyway knowing that I have deja a foot pretty wide already
Normal flip flops, well made. Soft, high quality. The 38 shoe size, 40-41подошел, T. E. A little malomeryat, better to take a larger size. Advice to buy!
This gun is simple!!!!! Cool sneakers. Soft and comfortable at 38 size all fit well!!!!
Pretty, for the length of the foot 23 cm back to back, it would be possible to take a size and take more
Loved the sandal. Is perfect. Super soft and comfortable and arrived very fast. Great purchase and came very well packed.
Ordered 9 May and 24 may have received. Fast shipping to postomata. Size 36-37 on my 23,5. They are on a large scale, and the narrow leg. Used. On their own like
The goods are delivered to Germany in 2 weeks. Slaps correspond to the description. They look good, light, the sole is thick, there are no foreign smells. On the size 39-39,5 came just. I can recommend to buy.
Come quickly! Thank you opinion ordered more than in the grid. My average, not narrow width of the foot, foot length 24,5. Take 40-41. For sneakers I believe they should not be back to back, and work-very comfortable. Color in my opinion is a little different, more cold, slightly gray shade.
Received in France after 10 days (so very quickly), I have caught one size above (controlled with foot measurement in cm), I do a small 38, and it is nickel. J'avais lest the top baille too but it's perfect. And I love much comfort and fluffy brought by the sole. In addition the color is very pretty, even better than on my photos. I am very funny!
Arrived fast really delivers what it promises I only faltered in size was very fair more But'll buy another and this will give to my son
Came to Moscow in 2 weeks. Quality at the level. I bought for my daughter, because there is no way to describe how convenient and about the dimension. I can recommend the store. Sneakers probably too!
Arrived in 18 days! Well packed. Very light, comfortable and the color is beautiful, really like in description. Smell ink! = P My size is 36-37 but bought number 38/39, as recommended, and was left a little on my foot, cuz the shape is great. But is almost tight foot who really pants 38/39! Great purchase! Recommend!
I had purchased a Slipper these long ago another store and it was a little more soft this, but the quality of this is also quite good. Bought some sellers to my wife announcing of 4 cm but sent only with 3,5 cm height (is much lower). This has even 4 cm. Shim 42 and ordered the 44/45, was good, but almost fair.
As in the picture, comfortable and light, on my size 39-40 took 40-41 just right
Perfect they match the description and are identical to the very comfortable photo
Very beautiful slippers. Then really quite a high platform. And at the same time they are soft. On the inner surface of the sole there is a relief pattern for the massage of the foot. My foot size is 36-37. Slippers came just.
Match the description. Good qulity. Size fits. Very fast delivery. Very light and comfortable.
I'm a 37, and 36- 37 suits me. Shovel is wide, for my perfect, I don't like fair. It's not a squeaky orange. For the time being comfortable. Ordered on 27 June and arrived on 6 July
Very cool sneakers!! In this size, maximum on my 24 cm (leg, not insole), if even another mm, then there will be little. This is a principle, TC leg in slippers as if in a recess