We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful bag with only 2 minuses: slightly dirty inner fabric and the strap looks cheap. However, given the overall appearance and price, the cons are not felt at all Bag as in the picture, beautiful, neat, threads do not stick out Came on time
Shipping 3 weeks. Wear almost 3 weeks like bag, packaging, no smell, soft material, looks looks expensive. small, middle partition locked, divides into 2 compartment bag, not fixed on the bottom of the bag, fits large wallet, keys, phone, tablet, passport in the middle pocket, and the little things. The strap is adjustable. I liked. Took the APR 9,56 $ is recommended.
Bag good, is sufficiently large and dense. Came well packaged and intact. Strap durable and adjustable. Bought for 5,50 €
The handbag is just super, small and neat. For such a price is very good quality. I think that for the summer is it.
At first glance it is quite a good handbag for such money. Delivery is a little delayed, but otherwise there are no problems. I did not communicate with the store.
Excellent small bag. Solid, so well holds its shape. Take the second time, is convenient for carrying shoulder bag for valuable items in road, public transport.
The bag is good, neat. Closes on the buttons. Inside there are 2 compartments, separated by a pocket with a lock. The only thing I think is that the bag is flat, not voluminous.
Fast assembly and shipment of goods during the day, the parcel came home and 10 days to the destination, although now very difficult times. The bag is the same as on the picture when opening the parcel there was no foreign smell, the bag is very quality stitched, it is visible that the factory product, the threads do not stick out Quite roomy, the color is very beautiful such I wanted)
This is not the first purchase with Ali. I wanted to buy it for a long time, but I regretted the money. And so I decided. The parcel came in two weeks. Bag of soft material. Made under the skin, the color is very beautiful. The bag consists of a small and large compartment, three pockets. Size as sheet A4. The handle is not very long, over the shoulder is not very looking, it is better to wear on the shoulder Such a bag can be worn in a feast, and in the world. Recomment!
The bag is small, but holds everything. What I need for every day. This is a comb, powder, discount cards, cell phone. I do not put my purse, I carry money in my pocket bags. Rinyato consider that the white color is not practical, Mark. Maybe, but in terms of the bag I do not agree. At least this I soap only once and then before I lay it for the winter. The process is very simple. I wiped the surface of the bag with a cotton disc dipped in a soap solution. And then a dry cloth. In this state she called back.
The handbag has a very elegant design. Especially liked in black Bloom: externally resembles natural skin and fits also well to the everyday style, as to the classic, office. You can call a universal accessory-perfectly combined with most items in the wardrobe, gives the image more status. Made qualitatively. There are no errors. Stitched reliably, threads do not stick out. Straps can be unfastened or adjusted to a convenient length. All locks and zippers made of metal, work perfectly. Material: Nylon. On rigidity-moderately dense, in those proportions to keep a strict shape, while being strong and light. Also just clean, without effort, with normal water, no problems arise.
The bag is small, the shape is beautiful. A little dead metal. The skin is soft, pleasant to the touch. Another point is that for the handle it might be better to keep the skin tight. But anyway, for my price, I'm very pleased with her. Price-quality ratio is honest :)
Like the bag, so cute! Small, neat. Thank you very much!
Nice bag at the design level but the quality is relative to the price. Fast shipment. No need to contact the store.
Bag is very elegant and is consistent with the description. Fast shipping by store. Very well made and sewn. Looks great. Recommend
Handbag cool, took for 635 rubles, at a discount. Looks like in the photo.
The bag is excellent, compact, the quality matches the price)
So pretty! just the right size. the two little pockets on the front won't hold more then credit card but cute. the inside is in three sections the middle is a zipped pocket. Worth the money! Very happy customer.
Great bag over the shoulder. Quality is also excellent, packed in three plastic bags.
I ordered at a discount, good quality but in the mail a little crumpled the parcel, the store should be more stuffed inside the seal.