Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality the item, I wear size XL and I ordered size XXXL is perfect, I bought several T-shirts from this store and will order more, recommended.
Excellent quality for your money. material HB. Packed well. On height 180 and weight 76 took 3 XL. sits freely, not in obtyag.
The quality is simply chic. Dense, it feels like cotton. The seams are perfectly even. The color is much brighter, saturation than in the photo. I'll buy another 100%, it's worth it.
On height 174, size 50, fits XXXL, even long. HB 100%
Very pleasant to the touch T-shirt but closer to the underwear
The order arrived in the combined parcel to the bale. OBL almost a month from the moment of order. Super speed, thanks to the store for speed. Packaging whole, the goods are not damaged. T-shirt approached 52 size 3XL, the quality is good, factory. The goods are very satisfied, I recommend to buy. To the seller Thank you very much and 5 ***.
Excellent T-shirt of good quality, took for a couple of cents at a discount from the telegram skidkovoz, the store quickly sent, reached 8 days in Ukraine by courier...
The goods are excellent. I'm buying it for the second time. Went to Novocherkassk for 13 days. I recommend to buy.
T-shirt quality sewn neatly. XL is s for men. In the photo under the T-shirt male trampoline European XL.
I liked the quality of T-shirts. On the parameters: og-90, ot-66, ob-96 sat freely, as wanted. And the colors are bright saturated, they ordered with hope that they will come just like this and my expectations were met. Satisfied, thank you to the store.
T-shirt of good quality, fairly dense, saturated color, all seams are 5 +. Approached the husband of a sports physique for growth of 180 and weight of 100 kg. The store of the order sent immediately, delivery to Pavlodar in 30 days. Definitely recommend!
Chic T-shirt)) size m approached 42-44, but I'll order L. And I'll order a couple, it's delight. I'll leave one photo, here and so there are a lot of them!!!
I buy T-shirts from this store is not the first time, and again everything is fine, I recommend.
The order went two weeks, the quality is super, the size is slightly too big
T-shirts are excellent. Ordered in three colors. Cotton is dense. At 48-50 took XXL so as not to be in the guise, I take it for the second time. Spouse satisfied
T-shirt is good, I ordered myself but I did not guess with the size, I gave it to my husband
Excellent quality!!! But malomerki. My husband is small, but approached the female 48 size. Seamless on the sides. The fabric is soft, pleasant, the composition is exactly cotton.
T-shirt of excellent quality, dense. Color saturated, really liked. The seams are well processed, the threads do not stick out anywhere. I ordered 4XL, this is our 54 size. Delivery more than two weeks, received in Pyaterochka. I am happy with the purchase, I recommend the store and the store. Thank you.
T-shirt for quality is excellent, but came m spot, not very nice of course, in terms of dimension: On It 116, 5 XL, excellent not in the skirt, I recommend it
T-shirts are quite normal quality, medium density (a white T-shirt slightly shines through, so without linen do not dress). In my vzn, this is not 100% cotton, the fabric stretches, although not much. I ordered two sizes and it seems that S is similar to m. Now it is important to oversize, but for me, the SKA is free. The very parcel was sent quickly, as always, longer went around Russia already. Packed also well, each T-shirt in its bag.