Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived in 21 days very well packed. What caught my attention were serious. Good construction. All OK!
Good headphones come packaged in plastic bag with air pipes. But our mail still managed to damage the box. Probably, raised in the package. The entire headphones. Charge was 60%. Directly connect to your phone. The sound of this money worth. Microphone works well. Hear perfectly. Fit perfectly. Do not press. Клавиатурные. Yes, almost forgot. When they only put, all around it became quiet quiet. This work shumodava. Works great. Recommend. Thanks to the store. With wire sound louder, but not by much. In general, 5 stars. Box simple, well and good.
Excellent Product super store
I usually choose Anker since it's the best quality. I think Q20 provides the best performance in it's price range and I'm so happy to own this beast I always trust on the top quality + Anker Official Store premium service. Thank you Anker
Desing very beautiful and passes much confidence in construction, mega comfortable. Super nice. The canceller noise delivers what it promises to a noise canceling input. Already am consumer brand so soon buy the Q30 to have experience more immersive. I am very satisfied.
Fast delivery, normal sound, compact.
The headphones came quickly, even before the date that was indicated. The packing is crumpled that is not nice. The new thing should be in a beautiful and intact package. Well, it's more to the question of the transport company. it pleases that the headphones are not damaged.
Quality magnificence packaging is very excellent very I asked for two headphones and one second and clear packaging teams this envelope safely took time but deserve
All is super. The quality is good. Packaging during transport rushed, but the headphones are not damaged, if you buy a gift, then think. I bought myself a generally satisfied. Advise and goods and store
Came exactly on the appointed day, Basov just a bunch, had to remove them in Yandex music at all, otherwise the ears begin to hurt. There are no complaints to the store at all. Ordered almost at night, in the morning the order was accepted, processed and sent a little later. But to delivery there are pritensia .... Everything is visible in the photo I was afraid that the headphones were hurt, but everything turned out to be good. My ears are small and placed, but straight barely. On the head like do not press especially (my head is also small) Bass up cut out immediately for bass and so many (for me) About the noise I can not say anything, because. This is the first headphones with a noise. Personally, I turned it off at all. For the first experience with full-size headphones, impressions are good.
It was long packed well, I liked everything for this money it will be difficult to find something better
All is well. Requires verification. But the Mail as always, has broken
Cool, let's see how they behave in sports, and so everything is like, the sound is very good, in appearance of their money is worth
They went for a long time, about a month, but I managed to urinate them for 2200, the headphones are very comfortable, they are made qualitatively, they were packed on 5 + + in addition to the ears ordered a case from another store, I also recommend to buy, sat in it as native. I'm happy with the purchase, I'm waiting for another soundcore 2 column from this seller. So far, from this store only positive emotions, the seller itself is sociable, and in general it will help the seller)
Very good! Arrived very fast and the sound is wonderful
Excellent store, I highly recommend, delivery in record time, fabulous packaging, great product quality, I am very satisfied with my order.
Order arrived before a month. I'm yet to test though
The packing of the goods is badly damaged. For shipping from China need more reliable packing.
Great sound quality. Comes with a bag, charging and AUX cables.
for a price they are good. hard to tell about battery, I just got them. sound is good, they are tight around the head, squeeze well enough, it's not exactly over the ear, it half over the ear and half on the ear. they are comfy and the cushion is good.