Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ribbon is working, the order came quickly. It remains to check if it helps plants.))
The parcel came to Belarus in three weeks. Everything works
love it , took awhile to arrive , i did think it was lost in post, but surprised this morning when it arrived !
Class. The tape came in. Works fine. 2 m or not-did not unwind until and measured, but in appearance, a motel like 2 m. Sensor button on wire включ-выключ. Button hold-less, more light. powered by USB adapter. Thank you.
The order has waited a long time, not tracked since November 29, as arrived at customs. But thank God I did. Not yet fitted on the window, but Works.
Track tracked. Delivery (despite the holidays) 3 weeks. Shop recommend.
Good, I recommend, I ordered 2 m tape itself 198, with a wire more, do not heat up
very fast shipping and better quality than I thought ! I'll try to add review with plans after using ❤ really good!
Surper beautiful, it lights up very well and sticks well to the wall or good wood, I recommend
Hello, everything is burning and good quality I liked)) and thank you very much for the fast delivery
Delivery just over 3 weeks, although sent not immediately. The lamp really liked, regretted that I ordered one in this store. Everything is in working order. I recommend definitely.
Well done, nice light. Good for room decor
It came in three weeks everything works, I recommend the store
pretty!! had the perfect size and the color is very nice :D
As always, double-sided Scotch just for the look... If not for illumination, but for light. Weak... 5 volts after all...
Fast shipping. Everything works. Brightness is adjustable.
Beautiful demaiiiiiiis, who has a pink setup, this led is perfeitoooooooo
Great stuff. Tape with good adhesive backing. Keeps on the shelf of wood. There's enough light for my flowers. Thank you.
Everything is fine, everything works. Let's see how much is enough
I ordered the simplest option of 1 m, everything corresponds.