Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lamps were delivered very quickly. Immediately checked-everything works as it should.
I received lamps (two of them came), which I was surprised at. Everything works, it came in a package with pupyrkami. Thank you very much for the lamps, my flower is very glad,
Very very satisfied. Thank you very much to the store I ordered 1 pc and 1 more damaged the seller
Fast shipment and delivery. The lamps are good, the light is blue and red spectrum, for the top of the plants and for the roots.
Left quickly as part of the national parcel, corresponds to the description. I did not communicate with the store.
To highlight flowers and seedlings are very good lamps. Packing is good, delivery is fast.
The order was for 2 pcs of 60LEDs lamps. one of them does not work due to damage (can be seen in the photo). but it's logistics wine. Packing is a normal box is not quite reliable. I can open a dispute for a partial refund.
Problems with shipping, but the local merchant phone and shipping address, of concern why you received it, I recommend the store. Very good communication.
Fantastic lamp perfectly stimulates flowers for growth, recommend this store and definitely again buy u IT delivery very fast until the total zdziwiłem :)
Works, but it is necessary to test on the growth of life, went to the ancient lamp.
The product corresponds to the description, the working capacity has not yet checked
Good lamps for seedlings, we take not the first time, everything works fine. One bulb of 12 was not working.
Good quality, accurate to the pictures promoted. 10 out of 10 so far, I do recommend both product and store. Arrived in less than 14 days.
The lamp is working. The parcel came in 3 weeks
Everything is fine, they work, the store is polite, there is a guarantee, a small size, took 2
It came quickly, everything works, it almost does not heat, the plants began to grow faster and the color became more saturated green, was paler, 60 LEDs shine more red, on,,
It's fine. The product corresponds to the description and photo. Seller recommend.
The parcel came in 3 weeks. Bulbs working, packing whole.
Well arrived and well packaged. Fast shipping. Corresponds to the description. I am satisfied with my purchase.
It is great! Not spodziewałam to that soon to me will arrive