Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is excellent, delivery is less than a month, I recommend the store
Match top. the boy really loved. it's just like the picture!! thank you very much!
The toy is good. I think the child likes. Thank you.
An interesting toy, but the baby 10 months does not understand anything, everything pulls into his mouth. Postponed for later, I will get after a year, as the balls are not very large, I think they can easily get into the mouth and get stuck there or deeper ((((
The accounts are well worth it, the ringlets move well. The toy is happy with all 100%. Thank you
Very good, my grandson plays all time come my home loves.
For the price, in principle, a good toy. There is a small error. I would say tiny. Beads with great difficulty clogged. Did not communicate with
Exactly like pictured... Very simple but and cheap butbexpexted for the money
Toy as in the description the only minus the edges of the toy badly sanded can be pinned
Toy a little small be careful that the baby does not swallow the balls
Delivery less than a month, packed toy was good, when delivery nothing was damaged, the quality of the needle is good
Small toy playful,-See in time for what is small "rabbit" which block the ball. But I love well.
The toy is good, the child is happy. Only much less than I expected.
A little small compared to what I imagined but it remains very reasonable and of good quality
Fast delivery, the product corresponds to the description and delivered whole. Made neatly, I hope that it will serve well, the tree is very thin. Later I will add a review.
Not a bad house. Really thought it would be more size. There is no pain, scratches, too. Everything is smooth
All compatible with description, product wooden. Contact very good, shipment dotarła very quickly.
06.12-03.01 Tomsk. Very small
Excellent Toy, came for 2 weeks somewhere, bright, the child liked)
The toy is good, the child liked 1,5. Came quickly