Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description correspond. Painted on two sides, but not very high quality, the paint looks faded.
Very cool! Inexpensive decor for home) well packed, I recommend
Everything is super! Like in the picture! Came with a crack. It was clearly broken on the way. Although the packaging was good. The store immediately returned the money, so I do not shoot the stars,. Goods quality, seller in good faith!
Super!
The order was from 02.11, received 23.11. Thank you! The parcel was sent off. Seller low bow!
I did not like it at all, very small everything, for a long time I did not hold anything, I did not see any beauty in this thing, the tree on the dress,,, in fixprice and cheaper and size larger, glued together with another set, with the store did not communicate
Very nice in wood nothing heavy, in Farm-House style perfect to decorate my Christmas tree
well made,neat, bright colours. red one is also red at the back side. well packed, fast delivery. I did not communicate with the store.
Fast delivery to Israel in the area of 2 weeks. Beautiful things on the Christmas tree by December 31
It came in time, it was packed very well, but still it was broken (((I'm happy with the purchase, I will stick, there will be norms)))
Good figures, fast delivery, but I expected a little more size
The parcel came to Kiev for 3 weeks. Everything corresponds to the photo of the store. packed in ordinary polyethylene, but arrived without damage
Everything is fine, only one snowflake has a piece
But it was fragile, and the store didn't pack it in protective material. The result is a broken one. Opened dispute for refund
Part of it was broken. I opened a dispute and they gave me a refund quickly. The product is as described
Beautiful, but not super quality, there are defects in painting, but for such a price-will go! Recommend!
Small size
I received the article in question but with a tip less. I'll try to stick.
Wonderful toy! Quality is good, but could be a little better. In general, I think that the goods are worthy and worth their money. /// A wonderful toy! The quality is good, but it could be a little better. In general, I think that the product is good and worthwhile.
Arrived A week early. I like xo has come broken. A deer horn is totally broken. A pity