Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent waistcoat, corresponds to the description, the material is pleasant, the delivery is fast.
The vest is good. The first time I ordered a beige daughter student. I decided to order Gray for myself to work. Quality is not a boutique of course, but you can wear it. In two cases, the neckline of the vest is not very high, but it's on the chest and noticeably more than somewhere on the side. The store put a small present-an elastic band for hair and a business card with a code. If you scan, you get to the seller's store. In general, thank you to the seller.
The parcel went pts for a long time did not track. I had to open a dispute, but during the dispute came. The waistcoat is very soft, the color is beautiful, the size of 44-46 sits freely.
Awesome waistcoat for your money. Recommend. My parameters are 89-75-95, height 167. I liked how I sat down on the figure. Slightly rolls down, it does not confuse me, on black especially and is not visible.
It came in 19 days there were problems with the point of issue, had to call the delivery service, eventually came 6 days later as the point of issue was crowded. The vest is very soft for 717 rubles very much even good. As in the picture, as a gift, the store put an elastic band, thank you. On its parameters 90 72 96 Russian 44 size came up perfectly as wanted. I recommend to buy.
At 46-48 sat normally. The fabric is a little slippery, it does not crumble. You don't have to feel bad about it! Went to Rostov on Don for 3 weeks
Very pleasant, soft, in composition of course not clear, synthetics or not-but quite warm in it. It's been two weeks before Mo. The store is sociable. As a gift they gave a rubber band (very nice bonus)
The waistcoat is good. Satisfied, I recommend
Nice bile. Quality is excellent. Fast shipping. Also the store put an elastic band for hair. Thank him
Delivery 12 days, record, order sent quickly, everything corresponds to the description, pleasant to the body vest, I'm delighted. Also, the rubber as a gift received, a trifle, but nice.
I like the vest. She took white, but on it quickly appear spools and very noticeable! Took a black daughter to school to dress
There are several shortcomings on the seam. In general, a good thing.
Very soft, stretchy material. Fits a little big on my 158cm height. Came in a little over a month and with a free hairband. Would recommend it!
The order is very satisfied! The fabric is soft and pleasant to the body, though not natural, but it's not a minus for me. My size is 42, height is 162. With the store did not communicate, sent Not immediately, but they wrote that because of the loading, many orders, as they ordered 11.11. The order was delivered a month and 10 days to Moscow. Recommend!
Vest, cool, take it will not regret
Very soft and cozy vest, well sewn, price-quality ratio is excellent! Has reached in less than a month + a cute bonus from the store (:
The order was made on 25.09.2021 the parcel came on meest 16.10.2021. Packed neatly inside the padarok elastic and sachet. Quality is good, corresponds to the description is warm, the color is black saturated. On my 36 R freely, the armhole is large. I like, the store recommend
Quality is good, delivery fast for 2 weeks in Kiev has come. I recommend.
Quality is normal, already washed, after washing all the same, delivery fast in the combined parcel
I liked, I think and on lush fit