Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered two panties one white second pink, one size. The white ones were much more than the pink ones. And so in principle, the quality is normal
The product is good though very large for size
Everything is super, if you have a size between s-m boldly take M, white panties do not shine through
The first time I'm completely happy with my order. All the information provided by the store is correct. The material of the panties is cotton. The size also matches. On OB 90 took XL (a little too big), it was necessary to take L. Panties are pleasant to the body, threads do not stitch, there is no foreign smell. The parcel came quite quickly. To the seller Thank you very much)
Came to Ukraine Donetsk region in 10 days, at its price good quality
Good panties, I order not the first time from this store, delivery is exactly a month.
Duge is good, rosmir vibrala vdaliy, I do not like the flaw embossed, about 96, I do not recommend the niyakh threads,, i
I order the second time. The quality is excellent. Worn chic. Delivery to Ukraine by United Parcel from new mail.
Panties are cool, do not shed, the material is soft, less dense, the seams are all neat, the threads do not stick out anywhere. My parameters: waist 65, hips 84, height 174, M perfectly approached, really liked, ordered more, I recommend!
Good material for the price. Seller sent the order fast.
Quality Super, ordered 11.11 came in a month, I wear C, I took M, just fine
Very cool and comfortable thong. I fell in love with them. I will order more
I order not the first time, panties really like, pleasant, the color does not lose after washing, comfortable, do not like only the packing, does not look neat.
The store is super. Sent two items in one parcel. Fast quality. the quality is good, I do not like a little in front of the panties, (very wide) but there are people who love it, they are taller than the hips, but all is well. I like everything. I will recommend both the product and the seller.by the way the composition is super 95% cotton!!!)))))
The product arrived quickly 17.01-2.02, Ukraine Kharkov, material cotton, lines smooth pleasant to the body recommend with the store did not communicate
Super!!! I recommend to rosemir, rosemir L!
It's very nice everything, I did several shopping and everything got super good, plus they give you a gift, I love it I will definitely buy back here
I take it not forward, Duge is pre-war
Panties are good, XL at 48 size came up perfectly, cotton material. came in 3 weeks. I recommend, I will take more.
♤Size M came up perfectly on the height of 168 cm, about 90 cm, from 62 cm. ♧Quality very much. Soft and pleasant to the body. I'll check how they show themselves in the sock and after washing. ◇ Delivery to Kharkov took exactly a month. It came to Ukrposhta, from where the employee of the post office brought the parcel to my house! Super! ♡I will order more and recommend you too.