Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic. With on og 88, delivery month
Came to town in 9 days, still in the city lay 6 days. At its 44 (88-72) took L, the village is excellent, not tight, as wanted. My height is 168 cm, the sleeves are long, which is very rare.
The material to the turtleneck is very pleasant to the body. Colors saturated. Especially very beautiful red
Advised a friend. I liked it very much. Pleasant to the body. I wear L sat well, although I wear XL. My dimensions are 102 × 92 × 113. Thanks store
Excellent golf, I take the second for a gift. The color is not quite white, but rather ivory. Tactile golf is very pleasant! The best quality of all Golfs on Ali! At 82-64-90, 170/52 kg sits perfectly and along the length of the golf, and along the length of the sleeve, and not in the tight. Recommend!
The sweater is cool, it feels more blue, but for its money is excellent quality, the only thing that the burgundy color is lighter than in the store's photo. On the height of 170 sleeves of normal length. og90 from 72 size L sat perfectly. The goods are happy!
Delivery to Moscow in three weeks, the track was tracked to the place of delivery. Very nice turtleneck, strongly stretches, L perfectly fit at 44, and on my 50 good. On the last green turtleneck pellets appeared after three months, but still can be worn. I did not remove the machine .. This is my third order here. Very satisfied with the purchase. Thank you)
Excellent sweater, dense fabric, machine-knitted, pleasant to the body, does not shine through. I wear m, but took the size of L, so that I sat freely in the chest and waist. The neck is doubled, does not press, the length of the sleeve is just up to the wrist. My parameters are chest girth 89 cm, waist circumference 70 cm.
Soft, pleasant to the touch golf, with a long collar. This is the third purchase already, black base color, size S for 84-62 cm is great. Delivery fast NP up to 3 weeks. Thank you ° ~ °
The quality of the turtleneck is excellent. The gate is not high, it does not press. At 65 kg well sat L. But... unfortunately the color does not correspond to the claimed. I expected Emerald, but it was more herbal. The face becomes gray. So did free refund. It's OK. The money was returned. Seller recommend
Wonderful golf, very good quality, pleasant to the body fabric, for size with parameters 82 chest 64 waist all perfectly village, height 170 hand you in full length, I recommend
My parameters: height 167, weight 56 kg, girth 90, waist 70 .... The turtleneck is good, I have wide shoulders and the thing sits perfectly no shot species. When seams in the neck area .... have stock up to 170-172 cm. Color saturated, there is no smell, the first wash in cold water is barely warm .... The water is green. Turtleneck is very soft. There are tags for composition and care. I recommend to buy.
Very soft, cozy and pleasant to the body turtleneck! In this store my third order and I'm always happy! The color is mustard, what I wanted. Fast delivery and good service! 5 Stars!
Super quality, I am satisfied :-)
Soft and warm. The order came as in time was indicated.
Turtleneck is generally Super. Soft and cozy. At its p.44 ("S") took "L" and did not regret it. Now I'll see how in the sock, if I do not order, I'll order more.
The quality is good (exactly with the impurity of synthetics, but warm), soft, the color is excellent, the sleeve on the height of 170 cm is super, the neck will will will Good stretches! I wear the size m. Satisfied!!!
Great sweater! Soft, high-quality, well stretches. I liked the color very much. There is no unpleasant smell, all the seams are accurent. Class purchase. I recommend the store and the store.
I really liked the golf, soft, very pleasant in quality, on the parameters og80/ot65/ob95 perfectly fit the size m. Came quite quickly, in 3 weeks. I ordered it in black.
Thin good sweater. Took on 46 size. Until I changed it, but it stretches normally.