Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Identical to the photo, entirely moltoner and very soft. Thank you to the store that I recommend you
I received my leggings put them on and I am rea;;y happy with them. They are warm and comfortable.
Hot, very warm and comfortable, very beautiful!
Come the product looks good material The sizes are very small I buy XXL since I'm L but even if I stay small I'll have to sell it I won't be able to use it.
Delivery is fast enough-only 2 weeks. The product fully corresponds to the description. Thank you very much. Product and store recommend
It is equal to the photograph of the very good item the purchase is recommended.
Nice quality, I am equipped for the winter .... The size 4XL represents in my opinion no further than a 44 French.
Thank you. As described, nice and warm. The fit is just a little short in the waist, maybe a bigger size would have been better.
They look good and warm, correspond to the size and description.
Delight. At 48-50 the size approached.
Appears to be warm. Bought for gift
Excellent quality. Exceeded my expectations
Super hot, excelent E material...com PREI was big waist… Will buy another fewer more perfect… can buy…
Is excellent quality but not stretch, then advise taking a more. Bought. Dressed right but when sit complicated lol
To the right extent, I think an S would be better. Quality nice
Was small caught 3x good pants but without much Spandex. Will buy a larger number. Good material.
Is soft and warm. She is more common thick Q a legging, and those pantyhose wire 80. I asked 3XL thinking Q was better, have 1,68 height and 62kg, 103 hip and 70 waist. She was left a little, QA 2XL was better. The butt was perfect, the rest left, she is also half short you can not PR use with boot short barrel. Will use this home and ask another smaller. The price're perfect. Who looks that am using a sweatshirt.
My second purchase. Quality material not sticks by the fabric. Is Lined inside, very warm in winter, not need second skin!
Great pants, I and my mother love, some loose hairs but nothing too still recommend, very hot, have 1.59 and 55 kgs, ordered the size XL, since my mother has 1.60 and 58 kgs and she gave the 2XL