Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, the fabric and modeling. Super comfortable and has great elasticity. Caught on promotion with free shipping and very worth arrived in 1 month to Brazil. Buy new for sure.
Nice underpants. It is better to take on a larger size. It went just over a month to Vladivostok.
Oh, I already ordered them before and I'm still very satisfied with this product, I recommend them c:
Very nice, soft cotton fabric. I ordered size M and they looked great, I'm size 3-5 pants. Nice colors, it came fast. Very happy
The quality is good, slightly on the side at the joints stick out strings, but generally uncritical. At once I will say that I was great. Ot-70, ob-98 (height 171). I think that s would be much better. According to the color, by the way, the claims are zero: very nice colors. Moscow reached 1,5 weeks.
Exelent product such as description, very elastic and comfortable for the couple. And are cotton
Just as they look in the picture, and the colors so pretty
Look good, I need to wash first and then I will wear them, I will leave additional feedback
Thong, I take not the first time, very light, perfectly stretch, the quality is excellent, on the hips 104 took XL
Excellent service, I made a mistake when ordering in size and supported me to fix it. Superb quality.
The product corresponds to the description, quite good panties at its price. Delivery slightly more than 2 weeks in the Dnepr on ukrmail.
Very fast delivery product well packed and intact, exactly comply with the description, I highly recommend the store and product
Everything is evil to the description! I'm super, rosemir Ter спі! Recommend! Delivered shvidko (14 dnev)
Parcel arrived within weeks. Two sets of three. All three products in different sizes. 3 of 6 with defects. Cut an interesting, a little friendly, basically can wear. Nice stuff. The price of the quality, the more I would not buy. If you are more expensive, buy more. Because it is. They are not long enough. The stars to remove won't.
Excellent, inexpensive, acceptable in quality panties. Still order will be)) Thanks!
I order for the second time, only in a different color. On the parameters from 60 and about 88 just right.
Good bodies, only did not understand why this protector, most likely I will steam. Hbashki
I order the second time, I like the quality very much, stretch, do not press, the colors are pleasant, I wear 42 size
Thong sooo cool, quality, soft, pleasant very much, in the composition it is written that 95% cotton and 5% spandex, I advise to buy)))))
Panties come excellent quality! Flat seams. Cotton fabric. My size XS, but ordered M-perfect fit. Did not communicate with. Parcel brought home into the hands of the courier. Thank you very much! All advice!